Support Technician

First Focus; Canberra; Hybrid; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Tesla car option

Uprise coaching

Hybrid work

Mentoring program

MAD Council

Regular social events

Job summary

First Focus in Australia is seeking an experienced IT support engineer to join a hybrid onsite/service desk role, covering AD, Azure, M365, servers, and network tasks.

You'll split time between desk support and on-site visits, with 10 paid training days, certs = pay rise, and a culture that values curious, collaborative engineers. A Tesla option and coaching programs are part of the package.

Qualifications

• Experience with AD (Azure) and end-user support across Windows environments.
• Strong knowledge of Windows Server, Exchange, and cloud platforms.
• Comfort across the stack from desktop to firewall and network basics.
• Experience with ticketing systems and delivering excellent user support.

Responsibilities

• Resolve tickets across Microsoft AD, Azure, M365 and Exchange.
• Troubleshoot desktops, servers, firewalls and networks as required.
• Support cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS.
• Participate in project deployments and hybrid onsite work as needed.
• Collaborate with senior engineers to keep environments lean and stable.

Skills

Azure AD

Windows Server

End-user support

Ticketing systems

Communication

Hybrid onsite

Tools

Hyper-V

Citrix

AWS

Job description

You've been grinding remote tickets for years. You've mastered the queue. You've soloed Exchange. You've tanked Azure outages and DPS'd your way through AD forests. Now it's time to squad up with a team that backs your skills, feeds your curiosity, and makes 2026 feel like an upgrade, not a repeat.

We're First Focus—Australia's top MSP (Cloud Tango says so, 8 years running). With 300+ staff across 4 countries, we're growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.

It's a chance to:

• Work across desktop, servers, firewalls, cloud infra, and cool AI tools
• Train like a beast—10 paid training days, certs = pay rise
• Join a team of smart humans who actually care about tech (and each other)
• Escape the script—solve real problems, not just reset passwords and reboot printer

What You'll Be Doing

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange
• Troubleshooting desktops, servers, firewalls, and networks like a boss
• Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)
• Jumping into project deployments when things get spicy
• Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for
• Collaborating with senior engineers to keep environments clean, lean, and mean
• Venturing out to client sites (fuel, tolls and parking's on us, not on you)

What You'll Bring

• Deep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support wizardry
• Solid grasp of Windows Server, Exchange, and cloud platforms
• Comfort across the stack—from desktop to firewall, LAN/WAN included
• Experience with ticketing systems and a knack for making users feel heard
• Great comms, great attitude, and a genuine love for solving problems
• A valid Australian driver's license and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)

Benefits

What You'll Get

• Up to $85k package, plus training and flexibility
• Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
• Hybrid working arrangements for real work-life balance10 paid training days a year, exam fees covered, and pay rises for certs
• FastTrack mentoring program for career growth
• MAD (Making A Difference) Council—equality, charity, and sustainability
• Tesla company car option (yes, really—conditions apply)
• Regular social events and a team culture built on trust, curiosity, and support

Neurodiverse? We've Got You.

We welcome applications from Neurodiverse candidates. If you're comfortable disclosing, we'll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.

AI in Recruitment: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions.