Support Technician

First Focus IT P/L; Sydney; Hybrid; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Hybrid working arrangements

10 paid training days a year

Tesla company car option

Regular social events

Career growth and mentoring

Job summary

First Focus IT is Australia’s leading MSP, and this role offers hands-on IT support across AD, Azure, M365, and Exchange. You’ll diagnose and fix desktop/server issues, work on migrations, and collaborate with senior engineers to keep environments lean and secure.

Join a team that values curiosity, supports ongoing training (10 paid days) and flexible hybrid work, with the potential for onsite client visits. This is more than password resets—it’s solving real problems with a supportive culture.

Qualifications

• Deep knowledge of AD (Azure) and end-user support wizardry.
• Solid grasp of Windows Server and Exchange.
• Comfort across the stack—from desktop to firewall, LAN/WAN included.

Responsibilities

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange.
• Troubleshooting desktops, servers, firewalls, and networks like a boss.
• Jumping into project deployments when things get spicy.
• Collaborating with senior engineers to keep environments clean, lean, and mean.

Skills

AD/Azure

Windows Server

Exchange

End-user support

Job description

You’ve been grinding remote tickets for years.

You’ve mastered the queue.

You’ve soloed Exchange.

You’ve tanked Azure outages and DPS’d your way through AD forests.

Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and actually makes work fun.

We’re First Focus—Australia’s top MSP (Cloud Tango says so, 9 years running). With almost 500 staff across 3 countries, we’re growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.

This isn’t just another support role. It’s a chance to:

Work across desktop, servers, firewalls, cloud infra, and cool AI tools

Train like a beast—10 paid training days, certs = pay rise

Join a team of smart humans who actually care about tech (and each other)

Escape the script—solve real problems, not just reset passwords and reboot printer

What You’ll Be Doing

Slaying tickets across Microsoft AD, Azure, M365, and Exchange

Troubleshooting desktops, servers, firewalls, and networks like a boss

Jumping into project deployments when things get spicy

Collaborating with senior engineers to keep environments clean, lean, and mean

Occasionally venturing out to client sites (fuel, tolls and parking’s on us, not on you)

What You’ll Bring

Deep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support wizardry

Solid grasp of Windows Server, Exchange, and cloud platforms

Comfort across the stack—from desktop to firewall, LAN/WAN included

Experience with ticketing systems and a knack for making users feel heard

Great comms, great attitude, and a genuine love for solving problems

Driver’s license + car (for those rare but heroic onsite missions)

What You’ll Get

Up to $85k package, plus training and flexibility

Free access to Uprise—1:1 coaching with qualified psychologists or counsellors

Hybrid working arrangements for real work-life balance

10 paid training days a year, exam fees covered, and pay rises for certs

FastTrack mentoring program for career growth

MAD (Making A Difference) Council—equality, charity, and sustainability

Tesla company car option (yes, really—conditions apply)

Regular social events and a team culture built on trust, curiosity, and support

Employee and client referral bonuses

Neurodiverse? We’ve Got You.

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions. Candidate information is handled in accordance with the Privacy Act 1988 (Cth).

First Focus IT is Australia's #1 MSP and an innovative provider of IT solutions, dedicated to helping organizations harness the power of technology to drive their success. We pride ourselves on our commitment to delivering exceptional service, reflected in our recognition as the top Managed Service Provider for medium-sized businesses for seven consecutive years.

We focus on hiring and retaining Australia's best IT professionals and we deliver a broad range of services designed to meet the unique needs of mid sized clients. We support over 35,000 end-users across a diverse clientele and help our people develop and grow, focusing on transparency, training and promotion from within.

First Focus IT is Australia's #1 MSP and an innovative provider of IT solutions, dedicated to helping organizations harness the power of technology to drive their success. We pride ourselves on our commitment to delivering exceptional service, reflected in our recognition as the top Managed Service Provider for medium-sized businesses for seven consecutive years.

We focus on hiring and retaining Australia's best IT professionals and we deliver a broad range of services designed to meet the unique needs of mid sized clients. We support over 35,000 end-users across a diverse clientele and help our people develop and grow, focusing on transparency, training and promotion from within.

Perks and benefits Values: A Team with a Shared Vision Professional Development : Never Stop Growing Career Growth : Find & Reach Your Next Big Thing Valuing You: Benefits to Help You Be You