Support Technician

Akkodis; Newcastle City Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

Akkodis is seeking an IT Support Technician to join our team for an exciting defence-related project in Newcastle. You will deliver on-site technical support, troubleshoot hardware and software issues, and set up IT equipment while working with clients in a dynamic environment.

Ideal candidates will have Australian citizenship with NV1 AGSVA clearance, a positive attitude, strong communication and problem-solving skills, and a valid driver’s license for occasional travel to client sites.

Qualifications

• Must have Australian citizenship and NV1 AGSVA clearance.
• Positive, energetic attitude and eager to learn.
• Excellent communication and problem-solving skills.
• Technical aptitude and adaptability to various environments.
• Valid driver’s license (travel to client sites may be required).

Responsibilities

• Provide on-site technical support and troubleshoot hardware/software issues.
• Set up and configure IT equipment including computers, printers, and network devices.
• Deliver excellent customer service and maintain clear communication with clients.
• Participate in training to build technical and customer service skills.
• Maintain accurate documentation of support activities and solutions

Skills

Australian Citizenship

NV1 AGSVA Clearance

Customer service

On-site support

Job description

Akkodis is seeking a motivated IT Support Technician to join our team on an exciting defence-related project in Newcastle. At our company, you will have the opportunity to work on challenging projects that will enhance your skills and allow you to grow professionally. We value creativity, collaboration, and a commitment to excellence in delivering top-notch digital solutions. As a trusted partner to numerous industries, we continue to expand our reach and impact through the expertise of our dedicated professionals.

As an IT Support Technician, you'll be part of a high-impact team delivering on-site technical support for a key defence initiative. You'll work directly with clients, troubleshoot hardware and software issues, and contribute to the smooth operation of mission-critical systems.

Key responsibilities

• Provide on-site technical support and troubleshoot hardware/software issues.
• Set up and configure IT equipment including computers, printers, and network devices.
• Deliver excellent customer service and maintain clear communication with clients.
• Participate in training to build technical and customer service skills.
• Maintain accurate documentation of support activities and solutions

What we're looking for

• Australian Citizenship and NV1 AGSVA Clearance (mandatory).
• A positive, energetic attitude and a strong desire to learn.
• Excellent communication and problem-solving skills.
• Technical aptitude and adaptability to various environments.
• Valid driver\'s license (travel to client sites may be required).

Why Work for Us?

Joining Akkodis means being part of a dynamic community of engineers that\'s at the forefront of tech innovation. You\'ll have the opportunity to work with cutting-edge technologies:

Whether your interests lie in systems engineering, software development, data platforms or any other tech discipline, we have a role that will suit you. You\'ll get to collaborate with talented expert colleagues from around the world who share your enthusiasm and passion for technology. We offer a flexible and supportive work environment, and we\'re committed to helping you grow and achieve your career goals. If you want to make a real difference, Akkodis is the place for you.

Akkodis is a commercial brand under which both AKKA and Modis entities operate