Support Specialist – Leaving Violence Program (Trauma‑Informed)

Telstra Health; Australia; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Free Telstra mobile & plan

16 weeks parental leave

Career breaks & learning programs

24/7 professional support

Employee rewards program

Job summary

Telstra Health is seeking expressions of interest for Support Specialist roles in the Leaving Violence Program across Australia. You will provide short-term, trauma-informed, telephone-based support to victim-survivors as they navigate safety and access to services.

In a structured environment, you will assess risk, help complete applications, maintain accurate records, and connect clients with the right supports. A relevant degree and WWCC/National Police Check are encouraged.

Qualifications

• Minimum three years' experience in the Family, Domestic and Sexual Violence sector with trauma-informed risk assessment and safety planning
• Experience in online call-centre style environments performing risk/needs assessments for vulnerable people
• Ability to work in fast-paced settings with accurate documentation and process adherence
• Capable of handling complex, sensitive situations professionally
• Strong organisational skills and thorough documentation
• Experience helping individuals access programs and referrals
• Full-time Mon-Fri, 8am-6pm local time, rotating roster
• Willingness to complete WWCC and National Police Check

Responsibilities

• Guide and support victim-survivors through the application process and determine eligibility
• Provide short-term (up to 12 weeks) telephone-based support with regular check-ins and referrals
• Undertake risk and needs assessments and develop safety plans with clients
• Maintain timely accurate notes and follow-up actions in line with program expectations and KPIs

Skills

Trauma-informed care

Risk assessment

Documentation

Communication

Call centre experience

Education

Bachelor degree in Social Work, Psychology or related

Job description

Telstra Health is seeking expressions of interest for Support Specialist roles in the Leaving Violence Program across Australia. You will provide short-term, trauma-informed, telephone-based support to victim-survivors as they navigate safety and access to services.

In a structured environment, you will assess risk, help complete applications, maintain accurate records, and connect clients with the right supports. A relevant degree and WWCC/National Police Check are encouraged.