Trauma-Informed Support Specialist - Leaving Violence

Telstra Health; Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free Telstra mobile & plan

25% off Telstra products & services

16 weeks paid gender-equal parental le

Free 24/7 professional support for you

Employee rewards program

Job summary

Telstra Health is inviting expressions of interest for the Leaving Violence Program. As a Support Specialist, you will deliver trauma-informed, telephone-based support to victim-survivors, guiding them through applications and connecting them with essential services.

The role requires strong risk assessment, safety planning and meticulous documentation in a fast-paced environment. A relevant bachelor's degree and eligibility for professional registration are essential.

Qualifications

• Three years’ experience in Family, Domestic and Sexual Violence sector providing person-centred, trauma-informed support.
• Experience in online/call-centre type environments with risk and needs assessment.
• Ability to maintain accurate documentation in a fast-paced setting.
• Bachelor’s degree in Social Work, Psychology or related field with eligibility for registration.

Responsibilities

• Guide victim-survivors through the application process and determine eligibility for the Leaving Violence Program.
• Provide short-term (up to 12 weeks) telephone-based support with regular check-ins and referrals.
• Conduct risk and needs assessments and develop safety plans with the client.
• Maintain timely, accurate notes and complete follow-up actions per program KPIs.

Skills

Trauma-informed support

Risk assessment

Documentation

Safety planning

Education

Bachelor's degree in Social Work

Registration eligibility

Job description

Telstra Health is inviting expressions of interest for the Leaving Violence Program. As a Support Specialist, you will deliver trauma-informed, telephone-based support to victim-survivors, guiding them through applications and connecting them with essential services.

The role requires strong risk assessment, safety planning and meticulous documentation in a fast-paced environment. A relevant bachelor's degree and eligibility for professional registration are essential.