Trauma-Informed Support Line Specialist (12-Month Contract)

Telstra Health; Australia; On-site; AUD 90,000 - 130,000; Full time

Job summary

Telstra Health in Australia invites expressions of interest for a 12-month contract as a Support Line Specialist within the Leaving Violence Program. You will provide trauma-informed guidance, mentoring, and operational support to practitioners responding to individuals impacted by family, domestic, and sexual violence.

You will be the point of real-time support for frontline practitioners, offering expert advice on risk assessment, safety planning, and service responses.

Qualifications

• Bachelor's degree in Social Work, Psychology, Counselling, Mental Health, or related field.
• Postgraduate qualification in Social Work, Psychology, or Counselling/Psychotherapy.
• Membership/accreditation with ACA, AASW, PACFA, AHPRA, or ACWA.
• Working with Children Clearance.
• National Police Check.
• Right to work in Australia.
• Overseas qualifications verified by PBR if obtained abroad.

Responsibilities

• Provide trauma-informed guidance and mentoring to practitioners.
• Support real-time risk assessment, safety planning, and referral pathways.
• Review and approve financial support packages and escalated cases.
• Support practitioners in high-risk cases and mandatory reporting obligations.

Skills

Trauma-informed care

Risk assessment

Safety planning

Mentoring

Reflective practice

Calm under pressure

High-risk case support

FDSV response

People management

Case review & approvals

Education

Bachelor's degree in Social Work, Psychology, Counselling, Mental Health

Postgraduate qualification in Social Work, Psychology, or Counselling/Psychotherapy

Professional accreditation with ACA/AASW/PACFA/AHPRA/ACWA

Working with Children Clearance

National Police Check

Right to work in Australia

Overseas qualifications verification (PBR)

Job description

Telstra Health in Australia invites expressions of interest for a 12-month contract as a Support Line Specialist within the Leaving Violence Program. You will provide trauma-informed guidance, mentoring, and operational support to practitioners responding to individuals impacted by family, domestic, and sexual violence.

You will be the point of real-time support for frontline practitioners, offering expert advice on risk assessment, safety planning, and service responses.