Support Services Manager

Kyabram District Health Service; Kyabram; On-site; AUD 120,000 - 155,000; Full time

Job summary

Kyabram District Health Service is seeking a Support Services Manager to lead Environmental Services, Patient Services, Porters, Laundry, and Food Services including Procurement. The role reports to the Corporate Services Director and requires strong leadership and governance across a multi-site hospital.

The role emphasizes maintaining safe, hygienic, and efficient operations, with a focus on customer service, budget adherence, and adherence to Health Share Victoria policies.

Qualifications

• Experience in health service operations or support services is preferred.
• Ability to lead multiple teams and manage competing priorities.
• Commitment to customer service and stakeholder engagement.

Responsibilities

• Oversee Environmental Services, Patient Services, Porters, Laundry, Food Services (including Cafe) and Procurement.
• Ensure cleanliness, safety, and regulatory compliance across departments.
• Lead regular team meetings and escalate complex issues to the Corporate Services Director.
• Maintain relationships with HealthShare Victoria for procurement compliance.
• Contribute to KDHS Leadership Team aligned with Purpose and Values.

Skills

Leadership experience

Team leadership

Customer service

Communication skills

Prioritisation

Independent work

Job description

Kyabram District Health Service – Kyabram VIC

19h ago , from Kyabram and District Health Service

Corporate Services - Support Service Division

• Temporary position / leave replacement - 12-month contract commencing late November
• Full-time fixed term
• Flexible working arrangements

Overview

Kyabram District Health Service (KDHS) is a medium-sized rural health service that delivers a range of programs and services including acute, subacute, residential aged care and allied and primary health care services. KDHS has three campuses located in the townships of Kyabram, Stanhope and Tongala.

KDHS is a passionate inclusive workplace that promotes and values diversity. We are a culturally diverse organisation with a wide variety of people from different races, cultures, age, gender, ethnicity, physical ability, sexual orientation, religious belief, work experience and education background. We believe diversity drives innovation and we will continue to build and nurture a culture where inclusiveness is a reflex and where there is a deep sense of pride, passion and belonging that transcends any role

https://www.visitkyabram.com.au/community/

About the Role

The Support Services Manager (SSM) is responsible for the management of Environmental Services, Patient Services Assistant, Porters, Laundry, Food Services including Cafe and Procurement. The role will ensure the Health Service is maintained in a clean, hygienic, pleasant and operational state that maintains compliance with relevant standards and legislation. All work practices take into consideration the safety of patients, residents, staff, visitors and the environment. The role will ensure compliance with Health Share Victoria policies and procedures.

The SSM reports directly to the Corporate Services Director and is assisted by Catering and Environmental Services Team Leaders overseeing these departments, all of whom report to the SSM. Complex issues are escalated to the Corporate Services Director for resolution, while the SSM is expected to provide initial responses to general concerns. Furthermore, the SSM serves as an exemplar for the team, conducting regular team huddles/meetings to uphold high standards across all team members.

As the Procurement Manager, it is essential for the SSM to maintain a strong relationship with HealthShare Victoria, ensuring that the procurement of stock aligns with HSV's compliance standards.

As a valuable member of the Leadership Team, the SSM contributes significantly to the overall performance of the Support Services department, consistently aligning with Kyabram District Health Service (KDHS) Purpose and Values.

About You

• Relevant industry experience or equivalent.
• Ability to prioritise work and adapt to fluctuating workloads while following daily work schedules.
• Ability to provide effective leadership to multiple teams.
• Ability in driving and leading teams to deliver high quality service, within budgetary objectives.
• Ability to work unsupervised.
• Demonstrated commitment to customer service.
• Demonstrated communication and interpersonal skills.

Further Information

Vaccination against Influenza is a mandatory requirement for this role.

All appointments are made subject to satisfactory Police Check. Completion of a Commonwealth of Australia Statutory Declaration is required prior to commencement. KDHS is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.Applications from Aboriginal and Torres Strait Islanders are encouraged.

KDHS would like to acknowledge that we operate on Yorta Yorta land and wish to pay our respect to Elders past, present and emerging. We recognise our First Peoples as the Oldest Living Culture on the Planet and their connection to our lands and waterways.