Support Services Assistant

Winnam Aboriginal and Torres Strait Islander Corporation; Brisbane; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Salary sacrifice options

Close to Public Transport

Training and development opportunities

Job summary

Winnam Aboriginal and Torres Strait Islander Corporation – Lota QLD is seeking 2 Casual Support Services Assistants to join our team. The role covers laundry, kitchen and cleaning tasks in a 34-bed Indigenous aged care facility, with a focus on delivering high-quality, safe, and culturally respectful care.

You will ensure hygiene and safety of all support services equipment, maintain cleanliness, and support residents in a clean, safe living environment.

Qualifications

• Certificate IV in Commercial Cookery or equivalent or willingness to obtain.
• Certificate III in Cleaning Operations or willingness to obtain.
• Current Infection Control training or willingness to obtain.
• Food Safety Supervisor Certificate or willingness to obtain.
• Current National Police Check or willingness to obtain.
• Blue Card or willingness to obtain.
• Evidence of Influenza and COVID-19 vaccinations including boosters.
• Current First Aid and CPR Certificate.
• Current C Class Drivers Licence (QLD).

Responsibilities

• The Support Services Assistant covers laundry, kitchen and cleaning sectors of the facility.
• Provide high quality customer service ensuring the facility is cleaned and laundry/kitchen services meet a high standard.

Skills

Cleaning

Laundry

Hospitality

Infection control

Safety procedures

Time management

Communication

Confidentiality

Teamwork

Education

Certificate IV in Commercial Cookery

Certificate III in Cleaning Operations

Infection Control training

Job description

Winnam Aboriginal and Torres Strait Islander Corporation – Lota QLD

An exciting opportunity has become available for 2 x Casual Support Services Assistant to join the team at Winnam Aboriginal and Torres Strait Islanders Corporation.

ABOUT WINNAM ABORIGINAL AND TORRES STRAIT ISLANDERS CORPORATION

Winnam Aboriginal and Torres Strait Islanders Corporation (Winnam) is a community-focused Aboriginal and Torres Strait Islander organisation dedicated to supporting and strengthening the wellbeing of Aboriginal and Torres Strait Islander peoples through culturally safe, inclusive and community-driven services.

Winnam is committed to preserving and promoting culture, respecting Elders, strengthening cultural governance and fostering meaningful community engagement. Through its programs and services, Winnam works to support individuals, families and community members while promoting connection, dignity, independence and social wellbeing.

Housing and property management are the backbone of Winnam’s operations and a fundamental pillar of its commitment to community wellbeing and organisational sustainability. Winnam manages a diverse portfolio of community, social and commercial properties, providing housing opportunities that promote safety, security and stability while overseeing commercial assets that contribute to the organisation’s long-term sustainability. Through responsible property management, tenant support and ongoing asset maintenance, Winnam strives to maintain quality properties, strengthen community connections and support positive outcomes for Aboriginal and Torres Strait Islander peoples and the wider community. This property portfolio underpins Winnam’s broader service delivery and its commitment to building sustainable, connected and resilient communities.

Winnam delivers residential aged care services through the National Aboriginal and Torres Strait Islander Flexible Aged Care Program (NATSIFACP), also deliver the Commonwealth Home Support Programme (CHSP). These services recognise the importance of providing culturally appropriate care and support that respects the identity, traditions, values and preferences of Aboriginal and Torres Strait Islander older people. Winnam is committed to supporting Elders to maintain their dignity, wellbeing and connection to culture, family and community as they age.

Guided by Aboriginal and Torres Strait Islander values, community connection and respect for cultural identity, Winnam continues to strengthen its services, build partnerships and create opportunities that support positive outcomes for current and future generations.

Winnam remains committed to honouring its cultural foundations while looking towards the future, ensuring that culture, community, accountability and quality service delivery remain central to its work.

PURPOSE OF THIS POSITION

The Support Services Assistant is a multi-disciplinary role that covers the laundry, kitchen, and cleaning sectors of the facility. You will be responsible for providing high quality customer service skills through ensuring our facility is cleaned and/or our laundry and kitchen services are delivered to a high standard in accordance with Winnam’s vision.

This role is also responsible for ensuring that the safety and hygiene of all support services equipment are maintained, and food is consistent with a strong focus on minimising health risks and maximising safety. You will ensure that all our residents have a clean, safe, and comfortable living environment.

BENEFITS FOR WORKING WITH US

• Salary sacrifice options (only available for PT or FT employees).
• Work with a supportive team.
• Working within a 34 bed Indigenous aged care facility.
• Close to Public Transport
• Access to a variety of training and development courses for enhance your professional development skills.

SKILLS AND EXPERIENCE

• Previous experience in cleaning, laundry, hospitality or support services, preferably within an aged care, healthcare or community services environment.
• Demonstrated experience performing laundry duties including sorting, washing, drying, ironing, folding, labelling and distributing residents' clothing and facility linen.
• Experience operating commercial laundry and cleaning equipment safely and effectively.
• Sound knowledge of infection prevention and control practices.
• Understanding of safe chemical handling, storage and use, including compliance with Safety Data Sheets (SDS).
• Knowledge of workplace health and safety requirements relevant to cleaning and laundry services.
• Ability to maintain high standards of cleanliness, hygiene and presentation.
• Strong attention to detail and commitment to quality service delivery.
• Effective time management and organisational skills with the ability to prioritise workloads and meet deadlines.
• Ability to work independently with minimal supervision and as part of a multidisciplinary team.
• Good communication and interpersonal skills, with the ability to interact respectfully with residents, families, staff and visitors.
• Commitment to resident dignity, privacy and confidentiality.
• Demonstrated reliability, honesty, integrity and professionalism.
• High level of understanding and appreciation of issues affecting Aboriginal and Torres Strait Islander peoples.
• Commitment to continuous improvement and compliance with Aged Care Quality Standards.
• Basic computer skills and willingness to learn organisation-specific systems and software.
• Previous experience in an aged care environment will be highly regarded.

WHAT YOU WILL NEED BEFORE APPLYING

• Certificate IV in Commercial Cookery or equivalent or willingness to obtain.
• Certificate III in Cleaning Operations o willingness to obtain.
• Current Infection Control training or willingness to obtain.
• Food Safety Supervisor Certificate or willingness to obtain.
• You must have a current National Police Check or willingness to obtain.
• Blue Card or willingness to obtain.
• Provide evidence of Influenza and COVID-18 Vaccinations including mandatory boosters.
• Current First Aid and CPR Certificate.
• Current C Class Drivers Licence (QLD).

Enquiries: If you would like to discuss this role further, please contact Nickita Wylie on (07) 3395 6*** or *******@winnam.org