Support Officer

Building and Plumbing Commission; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Job summary

Building and Plumbing Commission in Melbourne is seeking motivated Support Officers for the Regulatory Operations Division. You will provide high-quality administrative and operational support to ensure the efficient delivery of regulatory services, reporting to the Senior Support Officer.

This fixed-term role runs until 30 June 2027 and suits individuals who thrive in fast-paced environments, enjoy collaboration, and have strong attention to detail.

Qualifications

• Experience in customer service, processing, and administration.
• Strong problem-solving and documentation skills.
• Organisational skills with the ability to manage multiple tasks.
• Experience scheduling for trades is advantageous.

Responsibilities

• Provide high-quality administrative and operational support to deliver regulatory services.
• Assist in day-to-day tasks to ensure efficient workflow in Regulatory Operations.
• Support the Senior Support Officer and team as required.

Skills

Customer service

Administration

Documentation

Scheduling for trades

Time management

Job description

Building and Plumbing Commission – Melbourne VIC

We are seeking motivated and organised Support Officers to join our Regulatory Operations Division. Reporting to the Senior Support Officer, you will provide a wide range of high-quality administrative and operational support to ensure the effective and efficient delivery of regulatory services.

This fixed‑term positions are available until 30 June 2027 and are well suited to individuals who thrive in fast‑paced environments, enjoy working collaboratively, and have strong attention to detail.

What we are looking for:

You will bring:

• Experience in customer service, processing, and administration professionals.
• Good problem-solving skills with the ability to dissect requests and find solutions.
• Good verbal, written, and interpersonal skills with the ability to provide clear and concise documentation and support.
• Good organisational skills with the ability to juggle multiple tasks and meet deadlines.
• Prior experience scheduling for trades would be well regarded.

For more information please visit the Position Description located at Career.vic.gov.au

About the BPC

The Building & Plumbing Commission (BPC) is Victoria's regulator for building and plumbing.

It supports the growing Victorian community through the developments of harms-based regulation that is proactive and informed by data and intelligence. The BPC regulates for better consumer outcomes and is committed to safety, compliance and buildings that last.

The BPC's aim is to improve the experience for consumers in the building system by overseeing all aspects of building quality control - regulation, insurance and dispute resolution. The BPC aspires to be a leading and trusted regulator, emphasising consumer outcomes, clear communication with practitioners, efficient processes, and a commitment to public interest

The BPC brings key regulatory, dispute resolution, and insurance functions related to the building and plumbing industry together under one roof, streamlining the process for consumers and industry, and enabling the regulator to have oversight of all complaints so they can be handled more effectively and efficiently.

Commitment to Diversity

We celebrate the diversity of our workforce.

The BPC values the differences people bring and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers.

We are committed to providing a safe, inclusive and accessible recruitment process. If you have any accessibility requirements or need adjustments at any stage of the process, please contact us at *******@bpc.vic.gov.au.

Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.

How to Apply

We require you to upload:

• Please include a cover letter detailing why you are interested in the opportunity and highlighting the skills and experience relevant to the responsibilities of this position and the key selection criteria.

Only electronic applications submitted via careers.vic.gov.au will be accepted.

Candidates deemed suitable from a selection process may be considered for identical or similar vacancies within 6 months.

The BPC operates within the Victorian Public Sector; employment conditions are governed by the Victorian Building Authority Enterprise Agreement 2024. As such Recognition of Prior Service from other VPS agencies should be discussed with the hiring manager as part of the recruitment process.

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