Principal Advisor Insurance Operations

Building and Plumbing Commission; Melbourne; Vor Ort; AUD 140.000 - 210.000; Vollzeit

Zusammenfassung

The Building & Plumbing Commission (BPC) in Melbourne seeks a senior leader to drive operational excellence across our insurance services. You will lead high-performing teams, deliver strategic and operational improvements, and provide expert guidance to support customer outcomes, compliance, and organisational performance.

We value strong governance, risk management and stakeholder engagement as you foster accountability and continuous improvement in a regulated public sector environment.

Qualifikationen

• Experience leading complex operational teams in regulated environments.
• Ability to drive operational improvements and manage multiple priorities.
• Proven coaching and development of teams through change.
• Strong stakeholder engagement and ability to advise senior leaders.
• Governance, risk and performance management capability.

Aufgaben

• Lead operational excellence across BPC's insurance services.
• Develop and coach high-performing teams through change.
• Provide expert advice to support customer outcomes and compliance.
• Support organisational performance and regulatory standards.

Kenntnisse

Team leadership

Strategic thinking

Problem solving

Stakeholder engagement

Governance & risk

Jobbeschreibung

Building and Plumbing Commission – Melbourne VIC

This is a key leadership role responsible for driving operational excellence across BPC's insurance services. The role leads high-performing teams, delivers strategic and operational improvements, and provides expert advice to support high-quality customer outcomes, regulatory compliance and organisational performance.

What we are looking for:

• Proven experience leading complex operational teams and delivering high-quality customer and business outcomes in a regulated environment.
• Strong strategic thinking and problem-solving skills, with the ability to drive operational improvements and manage competing priorities.
• Demonstrated ability to lead, coach and develop high-performing teams through change, fostering a culture of accountability and continuous improvement.
• Excellent stakeholder engagement and influencing skills, with the confidence to provide trusted advice to senior leaders and navigate complex issues.
• Strong governance, risk and performance management capability, with a focus on delivering efficient, compliant and customer-centric services.

About the BPC

The Building & Plumbing Commission (BPC) is Victoria's regulator for building and plumbing.

It supports the growing Victorian community through the developments of harms-based regulation that is proactive and informed by data and intelligence. The BPC regulates for better consumer outcomes and is committed to safety, compliance and buildings that last.

The BPC's aim is to improve the experience for consumers in the building system by overseeing all aspects of building quality control - regulation, insurance and dispute resolution. The BPC aspires to be a leading and trusted regulator, emphasising consumer outcomes, clear communication with practitioners, efficient processes, and a commitment to public interest.

The BPC brings key regulatory, dispute resolution, and insurance functions related to the building and plumbing industry together under one roof, streamlining the process for consumers and industry, and enabling the regulator to have oversight of all complaints so they can be handled more effectively and efficiently.

Commitment to Diversity

We celebrate the diversity of our workforce.

The BPC values the differences people bring and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers.

We are committed to providing a safe, inclusive and accessible recruitment process. If you have any accessibility requirements or need adjustments at any stage of the process, please contact us at *******@bpc.vic.gov.au.

Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.

Candidates deemed suitable from a selection process may be considered for identical or similar vacancies within 6 months.

The BPC operates within the Victorian Public Sector; employment conditions are governed by the Victorian Building Authority Enterprise Agreement 2024. As such Recognition of Prior Service from other VPS agencies should be discussed with the hiring manager as part of the recruitment process.