Dispute Resolution Officer

Building and Plumbing Commission; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Job summary

Building and Plumbing Commission in Melbourne CBD is seeking a Dispute Resolution Officer to join the Dispute Resolution Division on an ongoing basis. The role emphasizes resolving domestic building disputes under the Domestic Building Contracts Act 1995 and working with homeowners, practitioners and stakeholders to achieve fair outcomes.

Reporting to a Lead Officer within Client Services, the position requires empathy, legal insight and strong facilitation skills, with hybrid work options

Qualifications

• Proven experience interpreting and applying legislation.
• Hands-on dispute resolution techniques and case management.
• Experience with facilitating reconciliation meetings.
• Ability to provide quality case management and advice to parties.

Responsibilities

• Help resolve domestic building disputes under the Domestic Building Contracts Act 1995.
• Provide quality case management and advice to assist parties to improve communication and explore solutions.
• Facilitate and support reconciliation meetings.
• Collaborate with homeowners, building practitioners and stakeholders to achieve fair outcomes.

Skills

Legislation interpretation

Dispute resolution

Case management

Facilitation

Mediation

Job description

Building and Plumbing Commission – Melbourne VIC

The Building & Plumbing Commission (BPC) is seeking a skilled and passionate dispute resolution professional to join its Dispute Resolution Division, on ongoing basis. The role is based in Melbourne's CBD with flexible hybrid work arrangements available

As a Dispute Resolution Officer, you'll play a pivotal role in helping resolve domestic building disputes under the Domestic Building Contracts Act 1995. Reporting to a Lead Officer within the Client Services group, you'll work collaboratively with homeowners, building practitioners, and other stakeholders to guide disputes toward fair and timely outcomes.

This is a dynamic, people-focused role that requires empathy, legal insight, and strong facilitation skills.

What we are looking for:

To thrive in this role,you'llbring:

• Proven experience interpreting and applying legislation
• Hands-on experience with dispute resolution techniques, including dispute assessment, case management, and facilitative settlement
• Experience withfacilitatingand undertakingconciliation meetings
• An ability to provide quality case management and advice,assistingparties to improvecommunication, clarify issues and explore potential solutions.
• National Mediator Accreditation (highly regarded but not essential)

For a detailed overview of responsibilities, please refer to the attached position description.

About the BPC

Established in 2025, the BPC is Victoria's new independent regulator for the building and plumbing industries. The BPC brings together the Victorian Building Authority (VBA), Domestic Building Dispute Resolution Victoria (DBDRV), and the domestic building insurance function of the Victorian Managed Insurance Authority (VMIA) into one organisation.

Key functions related to building and plumbing regulation have come together under one roof, including registration, inspection and compliance, practitioner discipline, dispute resolution, and domestic building insurance.

A career at the BPC means working to protect consumers and support practitioners at an exciting time of industry transformation.

You can find further information about our role, annual reports, structure, careers and other activities at BPC.

Commitment to Diversity

We celebrate the diversity of our workforce.

The BPC values the benefits all our differences make and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. In short, we welcome people from all backgrounds and communities.

We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us at *******@bpc.vic.gov.au.

Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.

Candidates deemed suitable from a selection process may be considered for identical or similar vacancies within 6 months.

The BPC operates within the Victorian Public Sector; employment conditions are governed by the Victorian Building Authority Enterprise Agreement 2024. As such Recognition of Prior Service from other VPS agencies should be discussed with the hiring manager as part of the recruitment process.