Registrations Officer

Building and Plumbing Commission; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Building & Plumbing Commission in Melbourne is seeking a Registration Officer to manage end-to-end administration of practitioner registration and licensing applications, upholding high professional standards across Victoria's building and plumbing sectors.

You'll deliver a responsive, customer-focused service, using customer databases to process high volumes and ensuring accurate, timely decisions within regulatory requirements.

Qualifications

• Experience using customer databases to process high volumes of applications.
• Strong written and verbal communication skills.
• Excellent task planning and organisational skills.
• Willingness and capability to solve problems.

Responsibilities

• End-to-end administration of practitioner registration and licensing applications.
• Maintain high professional standards across Victoria's building and plumbing sectors.
• Deliver a responsive and customer-focused service.

Skills

Customer databases

Written communication

Verbal communication

Task planning

Problem solving

Job description

Building and Plumbing Commission – Melbourne VIC

Support Victoria's building and plumbing industries by delivering efficient, accurate and customer-focused registration and licensing services.

About the role

Make a meaningful impact in a key regulatory role. As a Registration Officer, you'll be responsible for the end-to-end administration of practitioner registration and licensing applications, helping to maintain high professional standards across Victoria's building and plumbing sectors while delivering a responsive and customer-focused service.

What we are looking for:

• Capability in using Customer Databases to process high volumes of applications
• Strong written and verbal communication skills
• Excellent task planning and organisational skills
• Problem Solving willingness and capability

About the BPC

The Building & Plumbing Commission (BPC) is Victoria's regulator for building and plumbing.

It supports the growing Victorian community through the developments of harms-based regulation that is proactive and informed by data and intelligence. The BPC regulates for better consumer outcomes and is committed to safety, compliance and buildings that last.

The BPC's aim is to improve the experience for consumers in the building system by overseeing all aspects of building quality control - regulation, insurance and dispute resolution. The BPC aspires to be a leading and trusted regulator, emphasising consumer outcomes, clear communication with practitioners, efficient processes, and a commitment to public interest

The BPC brings key regulatory, dispute resolution, and insurance functions related to the building and plumbing industry together under one roof, streamlining the process for consumers and industry, and enabling the regulator to have oversight of all complaints so they can be handled more effectively and efficiently.

Commitment to Diversity

We celebrate the diversity of our workforce.

The BPC values the differences people bring and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers.

We are committed to providing a safe, inclusive and accessible recruitment process. If you have any accessibility requirements or need adjustments at any stage of the process, please contact us at *******@bpc.vic.gov.au.

Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.