Support Lead - Health SaaS (A/NZ) Ground Floor

J2 Recruitment; Brisbane; Híbrido; AUD 150.000 - 190.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid work arrangement

Career growth

Resumo da vaga

J2 Recruitment is seeking a Support Lead to build a regional application support and service-delivery capability for Australia and New Zealand, starting hands-on as the primary escalation point for a new healthcare SaaS platform.

Based in Brisbane, you will shape processes, tooling and team structure, grow the practice, and collaborate with global product, R&D and infrastructure teams.

This is a ground-floor opportunity with hybrid work and long-term leadership potential.

Qualificações

• Substantial experience leading application or technical support functions within SaaS/enterprise tech.
• Proven track record establishing or scaling a support capability.
• Ability to act as senior escalation point for complex incidents and build process.
• Experience coordinating across distributed or interstate teams.

Conhecimentos

Support leadership

SaaS support

ITIL aligned service delivery

Escalation management

Descrição da vaga

J2 Recruitment is seeking a Support Lead to build a regional application support and service-delivery capability for Australia and New Zealand, starting hands-on as the primary escalation point for a new healthcare SaaS platform.

Based in Brisbane, you will shape processes, tooling and team structure, grow the practice, and collaborate with global product, R&D and infrastructure teams.

This is a ground-floor opportunity with hybrid work and long-term leadership potential.