Support Engineer - Platform Engineering

Beyond Sports; Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Beyond Sports is seeking a Support Engineer to keep our cloud-native platform stable and scalable for global sports clients. You’ll investigate production issues, write validation scripts for integrations, and perform preventative maintenance while collaborating with engineers and product teams.

You’ll be hands-on with AWS, Kubernetes, and Terraform, balancing speed and stability in a fast-paced environment.

Qualifications

• Experience operating distributed systems at scale.
• Strong communication skills across teams and with clients.
• Good working knowledge of SQL and databases.
• Infrastructure experience with AWS, Kubernetes, and Terraform.
• Familiarity with CI/CD workflows, DNS, and Infrastructure as Code.
• Observability tools like Prometheus and Grafana.
• Programming experience in an object-oriented language (preferably Java).

Responsibilities

• Maintain and improve the reliability of our backend and third-party integrations.
• Investigate production issues, write scripts, and perform root-cause analysis.
• Collaborate with engineers and product teams to resolve complex problems.
• Suggest and implement long-term platform improvements for stability and performance.

Skills

Distributed systems

Communication skills

SQL databases

AWS

Kubernetes

Terraform

CI/CD

Observability tools

Java

Job description

Location: Melbourne, Australia

Working Arrangement: Hybrid

If you’re someone who loves solving complex technical problems, thrives in a fast-paced environment, and is passionate about delivering reliable, scalable digital experiences — especially in the world of sport — this could be the perfect opportunity for you.

What Your Day Will Look Like

As a Support Engineer at Beyond Sports, you'll play a key role in keeping our systems stable, efficient, and user-focused. Each day, you'll work closely with engineers and product teams to identify, troubleshoot, and resolve issues across our backend infrastructure and third-party integrations.

You’ll be hands-on with our cloud-native platform - investigating production issues, writing scripts to validate integrations, and carrying out preventative maintenance to avoid future incidents. Whether you're deep-diving into a root cause analysis or responding quickly to a customer query, you’ll be helping us maintain the reliability and performance that our sports clients and fans around the world count on.

You’ll also bring your experience and analytical mindset to suggest and implement improvements - not just patch fixes, but long-term solutions that strengthen the platform.

What We Value

At Beyond Sports, we’re all about high performance - in our products and our people. Our team thrives on ownership, collaboration, and delivering great results without a lot of hand-holding. As a specialist in this role, you’ll need to be self-driven, technically sharp, and comfortable dealing with varying levels of ambiguity - from tightly scoped tasks to open-ended briefs.

While this role is based remotely, it’s important that your working hours align with the Australia/APAC region.

Tech Stack And Skill Requirements

• Solid experience operating distributed systems at scale


• Strong communicator — able to work across teams and with clients


• Good working knowledge of SQL and databases


• Infrastructure experience with AWS, Kubernetes, and Terraform


• Familiarity with CI/CD workflows, DNS, and Infrastructure as Code


• Observability tools like Prometheus and Grafana


• Programming experience with an object-oriented language (preferably Java)


• Analytical, quality-focused, and comfortable with independent problem-solving


• Experience balancing speed and stability in fast-paced environments

Ready to Make an Impact?

If you’re someone who thrives on solving real-world technical challenges and you want to be part of a global sports tech team delivering experiences to millions of fans, we’d love to hear from you.

At Beyond Sports, you won’t just be supporting our platform - you’ll be helping shape the future of how fans engage with the sports they love.