Support Coordinator / Psychosocial Recovery Coach

SLS Collective T/A Mindcare Network; North Lakes; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Team culture

Growth opportunities

Autonomy

Impactful work

Job summary

Mindcare Network in Australia is seeking a compassionate Support Coordinator / Psychosocial Recovery Coach to help NDIS participants navigate plans and access services. You’ll work autonomously within a collaborative team, maintaining a trauma-informed, recovery-oriented approach, and building strong relationships with participants, families, and providers.

Prerequisites include NDIS Worker Screening, Blue Card, current Driver’s Licence, First Aid & CPR; relevant Mental Health or Social Services

Qualifications

• Experience in Support Coordination and Psychosocial Recovery Coaching.
• NDIS Worker Screening Check.
• Blue Card.
• Current Driver’s Licence and reliable vehicle.
• First Aid & CPR.
• Strong understanding of the NDIS and psychosocial disability supports.

Responsibilities

• Support participants to understand and implement their NDIS plans.
• Assist participants to connect with services and build sustainable supports.
• Advocate alongside participants while promoting choice and control.
• Complete case notes, reports, risk assessments, and service documentation.
• Work collaboratively with families, providers, allied health teams, and stakeholders.
• Support participants through periods of crisis, change, and recovery.

Skills

Support Coordination

Psychosocial Recovery Coaching

Time Management

Communication

Education

Mental Health Qualification

Social Work Degree

Tools

NDIS Portal

Case Management

Job description

Support Coordinator / Psychosocial Recovery Coach

At Mindcare Network, we do things differently.

We’re a growing NDIS provider focused on genuine, person-centred support across Support Coordination, Psychosocial Recovery Coaching, and Support Work. Our team values authenticity, flexibility, strong communication, and actually making a difference in people’s lives.

We are currently looking for a Support Coordinator / Psychosocial Recovery Coach to join our team.

About the Role

This is a rewarding and varied role supporting NDIS participants with psychosocial disabilities and complex support needs to build capacity, increase independence, and work toward meaningful goals.

You will:

Support participants to understand and implement their NDIS plans

Assist participants to connect with services and build sustainable supports

Advocate alongside participants while promoting choice and control

Complete case notes, reports, risk assessments, and service documentation

Work collaboratively with families, providers, allied health teams, and stakeholders

Support participants through periods of crisis, change, and recovery

Build strong therapeutic and professional relationships

Maintain a trauma-informed and recovery-oriented approach

What We’re Looking For

We’re looking for someone who is:

Compassionate, grounded, and genuinely passionate about helping people

Highly organised with strong communication and time management skills

Able to work autonomously while also contributing positively to a team

Experienced in Support Coordination and Psychosocial Recovery Coaching

Comfortable managing complex participant needs and navigating the NDIS space

Someone who aligns with our values and wants to grow with the business long-term

Relevant qualifications in Mental Health, Community Services, Social Work, Psychology, or similar (preferred but not essential with experience)

NDIS Worker Screening Check

Blue Card

Current Driver’s Licence and reliable vehicle

Current First Aid & CPR

Strong understanding of the NDIS and psychosocial disability supports

What We Offer

Supportive and down-to-earth team culture

Opportunities for professional growth and development

Autonomy in your role while still feeling supported

The opportunity to help shape and grow a service that genuinely cares