Ndis Senior Specialist

Richmond Wellbeing; Western Australia; On-site; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Salary packaging

Annual leave 4 weeks

Additional leave options

Birthday leave

Long service leave

Employee Assistance Program

Professional development

LinkedIn Learning

Job summary

Richmind WA is seeking a Senior Specialist Support Coordinator to lead complex Specialist Support Coordination for NDIS participants. You will mentor Psychosocial Recovery Coaches and Support Coordinators, ensuring timely, high-quality services while maintaining participant choice and control.

You will drive capacity building, collaborate with community and funded services, and uphold Richmind WA’s values of inclusion, recovery, and compassionate care.

Qualifications

• Experience providing Support Coordination services to NDIS participants.
• Strong knowledge of psychosocial recovery-oriented practice.

Responsibilities

• Maintain a caseload of participants requiring complex or Specialist Support Coordination.
• Strengthen choice, control and self-determination in NDIS supports.
• Oversee service delivery and protect participant’s choice and control.
• Mentor and support team members.
• Navigate complex situations with curiosity and sound judgement.
• Build connections across community, mainstream and funded services.
• Contribute to recovery-oriented practice.

Skills

Support Coordination experience

Recovery-oriented practice

Complex case management

Communication & relationship-building

Workload organisation

Targets & KPIs

Digital skills (Microsoft Office, data

Tools

Microsoft Office

Job description

Why this role matters

As our Senior Specialist Support Coordinator, you will work alongside NDIS participants requiring complex or Specialist Support Coordination, helping them understand their options, exercise choice and control, and connect with the right mix of community, mainstream and funded supports.

You will also provide leadership within our Capacity Building Services team, motivating, mentoring, training and supporting Psychosocial Recovery Coaches and Support Coordinators to deliver safe, timely and high-quality services.

Your work will help ensure that support is not simply about navigating a system. It is about strengthening autonomy, building capacity and creating opportunities for people to shape their own lives.

What you’ll be doing

In this role, you will:

• Maintain a caseload of participants requiring complex or Specialist Support Coordination.
• Work alongside participants to strengthen choice, control and self-determination in how their NDIS supports are understood, coordinated and used.
• Oversee Psychosocial Recovery Coaching and Support Coordination service delivery, helping ensure services remain independent of direct support provision and protect each participant’s choice and control.
• Mentor, train and support team members, sharing specialist knowledge and supporting confident, consistent practice.
• Navigate complex situations with curiosity, sound judgement and a solutions-focused approach.
• Build effective connections across community, mainstream and funded services so participants can access supports that reflect their individual goals and circumstances.
• Contribute to high-quality, recovery-oriented practice that recognises people’s strengths, expertise, relationships and aspirations.

What you’ll bring

You will be an experienced Support Coordinator who understands that great coordination is about much more than knowing the NDIS.

You will bring:

• Demonstrated experience providing Support Coordination services to NDIS participants.
• Strong knowledge of psychosocial recovery-oriented practice and a genuine belief in recovery.
• The ability to navigate complexity, identify practical solutions and connect people with a broad range of community, funded and mainstream services.
• Strong communication and relationship-building skills, with the ability to listen deeply and work respectfully with people from diverse backgrounds and experiences.
• The ability to organise and manage your workload while working confidently both independently and as part of a team.
• Experience working towards service targets and KPIs.
• Sound research and digital skills, including experience with Microsoft Office and client data management systems.
• A strong commitment to meaningful participation, inclusion and working in ways that reflect Richmind WA’s purpose and values.

Why Richmind WA?

At Richmind WA, it takes courage to support people through recovery. It also takes courage to challenge thinking, explore new possibilities and help shape a better mental health system.

Our Shaping the Future, Today strategic direction is focused on transformative services, bridging gaps in the mental health system, influencing lasting change and building a resilient future for the communities we serve.

Our values guide how we work:

• Living and Breathing Recovery
• Being Brave and Exploring
• Putting People First
• Being Passionate About Inclusion and Belonging
• Listening Deeply and Learning

Inclusion is central to who we are. We value different perspectives, identities and experiences, including the expertise of people with lived and living experience of mental health recovery and disability. Richmind WA is also a Rainbow Tick accredited organisation committed to safe, welcoming and inclusive environments.

What you’ll enjoy

Joining Richmind WA means being part of a values-led organisation where purposeful work, development and wellbeing matter.

Our employee offering includes:

• Salary packaging of up to $18,640, helping maximise your take-home pay
• Four weeks annual leave
• The opportunity to purchase additional leave, subject to conditions
• Birthday Leave and Wellbeing Leave
• Long service leave benefits after five years
• Employee Assistance Program access
• Comprehensive onboarding and role-specific training
• Ongoing professional development
• Access to LinkedIn Learning
• A supportive work environment that values work-life balance
• A strong commitment to cultural safety, inclusion and belonging.

We welcome applications from people of all backgrounds, identities and lived experiences. If you require adjustments at any stage of the recruitment process, let us know. We will work with you to create an accessible and inclusive candidate experience.

The role requires relevant pre-employment checks, including a National Police Clearance, valid WA driver’s licence, First Aid Certificate, Working with Children Check and NDIS Worker Screening Check