Support Coordinator & Psychosocial Recovery Coach

Work Initiatives; Melbourne; On-site; AUD 75,000 - 105,000; Full time

Job summary

One Step Care in Victoria is seeking an experienced Senior Support Coordinator & Psychosocial Recovery Coach to provide person-centred support to NDIS participants with complex needs. The role focuses on coordinating plans, services and community connections to improve independence and wellbeing.

The successful candidate will have Level 2 Support Coordination experience and exposure to Specialist Coordination, a Diploma or higher, and a demonstrated ability to work ethically with diverse

Qualifications

• Diploma in Community Services, Mental Health, AOD, or Youth Work (or higher) is required.
• At least 3 years of Experience in Support Coordination and/or Psychosocial Recovery Coaching.
• Strong interpersonal, communication, and documentation skills.
• Right to work in Australia and compliance checks (police checks, Working with Children check).

Responsibilities

• Assess clients' psychosocial needs, strengths, and goals.
• Develop and monitor recovery and NDIS plans, including reviews.
• Provide coaching, emotional support, and life-skill development.
• Coordinate services and connect clients with community, housing, employment, and supports.
• Advocate for clients' rights and empower their recovery journey.
• Maintain accurate records and progress reports.

Skills

Interpersonal skills

Documentation

Communication

Team collaboration

Education

Diploma or higher in Community Services / Mental Health / AOD / Youth Work

Job description

Support Coordinator & Psychosocial Recovery Coach

We are seeking an experienced and dedicated Senior Support Coordinator & Psychosocial Recovery Coach to provide high-quality, person-centred support to National Disability Insurance Scheme (NDIS) participants with complex needs, including psychosocial and other disabilities.

In this role, you will work collaboratively with participants, their families, and support networks to implement NDIS plans, coordinate appropriate services, build individual capacity, and improve independence, wellbeing, and community participation.

The successful candidate will bring extensive experience in Level 2 Support Coordination and exposure to Level 3 Specialist Support Coordination, particularly in supporting participants with complex psychosocial needs, multiple disabilities, and challenging circumstances.

Key responsibilities

• Conduct assessments to understand clients' psychosocial needs, strengths, and goals.
• Develop and monitor personalised recovery and NDIS plans, including plan reviews and tribunal supports.
• Provide empathetic coaching, emotional support, and skill-building to enhance clients' resilience and life skills.
• Coordinate services and connect clients with community, housing, employment, and mainstream or specialised supports.
• Advocate for clients' rights and empower them in their recovery journey.
• Maintain accurate client records, progress reports, and documentation.
• Engage in ongoing professional development and meet KPI targets efficiently.
• Team support with the role leading into team leadership for the right candidate

About you

• Minimum Diploma in Community Services, Mental Health, AOD, or Youth Work, or higher qualifications.
• At least 3 year of experience in Support Coordination and/or Psychosocial Recovery Coaching.
• Strong interpersonal, communication, and documentation skills.
• Knowledge of community resources and an ethical, culturally sensitive approach.
• Right to work in Australia.
• Satisfactory completion of safety screening including a National Police check, International Police check (if required), a NDIS Working screen check.
• A current Victorian Working with Children Check (Employee).
• Current Victorian Drivers License.

About us

One Step Care is a Registered NDIS provider, known for providing support services to participants with disability, and supporting them towards their mental health across Victoria, New South Wales, and Queensland. At One Step Care, we take pride in being a passionate care provider, with a focus on promoting inclusivity, independent living, and equality for all. We work towards building capacity in participants and offer them personalised services to enhance their mental health and wellbeing and encourage them to live as autonomously as possible.