Support Coordinator

Brightwater Care Group Ltd.; Inglewood; Remote; AUD 60.000 - 85.000; Teilzeit

Benefits dieser Stelle

Salary packaging

BrightwaterPlus discounts

Flexible work arrangements

Private health benefits

Professional development opportunities

Zusammenfassung

Brightwater Care Group Ltd. seeks a Support Coordinator to be the primary contact for clients and families, managing complex caseloads and funding plans. You will support advocacy, build community partnerships and empower clients to manage plans independently.

The role involves remote work with visits to clients in the community, across WA, and requires a client-centred approach, timely reports, and collaboration with stakeholders.

Qualifikationen

• Holistic client support approach to navigate plans and funding.
• Strong understanding of current disability funding streams.
• Experience with NDIS preferred.
• Person-centred interactions with clients, families and colleagues.
• Ability to prepare timely, client-focused reports.

Aufgaben

• Main point of contact for clients and families, providing plan information and advocacy details.
• Build partnerships with local organisations and community services.
• Coordinate activities and visits, supporting plan management and access to services.
• Complete timely formal reports and resolve client-facing issues.
• Ensure compliance with required screenings and certifications.

Kenntnisse

Client support

NDIS knowledge

Report writing

Problem solving

Budget management

Stakeholder liaison

First Aid

CPR

Police clearance

Jobbeschreibung

Support Coordinator

As a Support Coordinator in Brightwater’s Capacity Building Program, you will be professionally challenged by a complex client caseload including Younger Onset Dementia, Huntington’s Disease, acquired brain injury and other neurological conditions.

The primary role of the Support Coordinator is to be a main point of contact for clients and their families. Providing a high level of support in relation to the clients’ package information; providing up to date detailed information relating to advocacy support; present opportunities to build and develop partnerships with local organisations and within the community. All whilst maintaining a focus on giving the client the skills and confidence to manage their plans independently

We are recruiting this position on both arrangements below:

Permanent Part-time: 0.6 FTE (45 hours per fortnight)

12 - month Fixed-Term Fulltime: 1.0 FTE (76 hours per fortnight)

This role is based out of our head office located in Brightwater Central, Inglewood, however you would be predominately working remotely visiting clients in the community.

If this sounds like the right role for you, Brightwater offers:

• The ability to salary package – meaning you can legitimately pay less tax and increase your take-home pay
• Our unique staff benefits program, including access to BrightwaterPlus which gives you discounts with over 370 retailers
• Flexible working arrangements
• Private health benefits and discounts
• Encouraged professional development opportunities across our services

To be successful in this role, you will have:

• Use a holistic approach in supporting the client to navigate their plan and access appropriate support; How to manage their support and funding including optimising choice and control
• Have a sound understanding of current funding streams in the disability sector
• Experience with the NDIS preferred
• Use a person-centred approach in all interactions including clients, relatives, colleagues and other stakeholders
• Possess the ability to complete timely formal reports including client-based issues
• Able to remove any barriers or resolve issues clients experience with regard to receiving support or services
• Sound understanding of individual budgets and demonstrate ability in the ongoing management of these
• Able to problem solve complex issues independently in a timely manner
• Plan and coordinate community-based meetings/visits with clients
• A satisfactory National Police Clearance that is less than 12 months old
• A First Aid Certificate (less than 3 years old) + CPR if more than 12 mths old
• A satisfactory NDS Worker Screening Check Clearance

Applications must be submitted through Brightwater’s online portal by 26 November 2026, however, shortlisting will begin immediately, and Brightwater reserves the right to close this advert before this date.

If you have any further queries, please contact Zach on 0429 088 113 or via email [e-mail]

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