Support Coordinator

Baptcare; City of Melbourne; On-site; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Job summary

BaptistCare’s Peninsula View Retirement Living in Frankston South is seeking a Retirement Living Support Coordinator to launch and shape a brand-new community. You’ll provide admin and customer service support to the Retirement Living Manager, coordinating resident accounts, contracts, invoices and events while collaborating with the on-site Aged Care facility for a seamless resident and family experience.

The role is full-time, Monday to Friday, 8:30am–4:30pm, offering strong community impact

Qualifications

• Well-developed communication and interpersonal skills with residents.
• Positive, flexible approach for a new site.
• Advanced computer skills including document production and spreadsheets.
• Genuine commitment to customer service and community building.
• Strong negotiation and interpersonal communication skills.
• Ability to work autonomously within policies and procedures.
• Good organisational and planning skills.
• Flexibility to work outside standard hours for events.

Responsibilities

• Manage site administration including resident accounts, contracts and invoices.
• Support the Manager with the sales and marketing of vacant villas, organise tours and prepare contracts.
• Deliver high-quality, customer-focused service to residents and families.
• Build relationships with residents, staff, volunteers and contractors.
• Support Residents Committee with planning and events.
• Maintain staff roster and volunteer coordination.
• Maintain electronic systems including Riskman and Salesforce.
• Produce the monthly community newsletter and support meetings.

Skills

Communication skills

Interpersonal skills

Customer service

Organisational skills

Event management

Education

Certificate or Diploma in Business Administration

Level 2 First Aid

Tools

Microsoft Office

Salesforce

Job description

Retirement Living Support Coordinator

Peninsula View Retirement Living, Frankston South | Full-Time

$85,400 (inclusive of 12% super)

About the Role

Peninsula View Retirement Living has just opened its doors in Frankston South, and we're looking for a Retirement Living Support Coordinator to help shape this new community from the ground up. You'll provide key administrative and customer service support to the Retirement Living Manager, covering everything from resident accounts and site administration through to helping welcome new residents into the village. You'll also work closely with the team at the co-located Peninsula View Residential Aged Care facility to ensure a joined-up experience for residents and families across the site.

This is a genuinely rare opportunity to be part of a brand-new site's earliest days — building relationships, systems and community spirit from day one, rather than stepping into an established routine.

This is a Full-Time position, working Monday to Friday, 8:30am–4:30pm.

What You'll Do

• Manage site administration and operations, including resident accounts, contracts, invoices, petty cash and reception duties
• Support the Manager with the sales and marketing of vacant villas, including organising tours and preparing contracts
• Deliver high-quality, customer-focused service to residents and their families
• Build and maintain key relationships with residents, staff, volunteers and contractors
• Support the Residents Committee with the planning and delivery of social events and activities
• Manage the staff roster and maintain accurate records in line with BaptistCare policies and procedures
• Maintain electronic systems including Riskman and Salesforce
• Produce the monthly community newsletter and support resident meetings, including minute-taking
• Support the management of volunteers alongside the Volunteer Coordinator
• Maintain a good working relationship and clear communication with the co-located Peninsula View Residential Aged Care team and Central Office
• Maintain strict confidentiality regarding resident, staff and stakeholder information at all times

About You

• Well-developed communication and interpersonal skills, with the ability to build trust and rapport with an older generation
• A positive, flexible approach and the confidence to navigate the day-to-day challenges of a newly established site
• Advanced computer skills, including document production, word processing and spreadsheets
• A genuine commitment to customer service and building community
• Strong negotiation and interpersonal communication skills
• The ability to work autonomously, prioritising your own workload within established policies and procedures
• A strong understanding of office procedures and record keeping, with good organisational and planning skills
• Flexibility to work outside standard hours where community events require it

You'll also need:

• Certificate or Diploma in Business Administration (essential)
• Experience using Microsoft Office and Salesforce (essential)
• Experience in event management (essential)Level 2 First Aid and prior experience in Retirement Living (desirable)
• Satisfactory National Police Check
• Driver's licence

What's In It For You

• The chance to help launch and shape a brand-new retirement community from its opening months
• A supportive, values-driven organisation with a strong reputation across aged and retirement living care
• Access to not-for-profit salary packaging to boost your take-home pay
• Predictable full-time hours, Monday to Friday
• A role where no two days look the same, and your contribution is genuinely visible

About BaptistCare

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life's challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That's what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

BaptistCare – Inspired by Jesus to champion care for all.

Questions about the role? Contact Arnav Pradhan at [e-mail]

BaptistCare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.