Support Coordinator

Baptcare; City of Frankston; On-site; AUD 65,000 - 90,000; Full time

Job summary

BaptistCare is launching Peninsula View Retirement Living in Frankston South and seeks a dedicated Support Coordinator to help shape the new community. You will handle resident accounts, site administration, and assist with sales-related tasks to welcome new residents.

You will work closely with the Retirement Living Manager and the co-located Aged Care facility to ensure a seamless resident experience. This full-time role starts with building processes and relationships from day one.

Qualifications

• Certificate or Diploma in Business Administration (essential).
• Experience with Microsoft Office and Salesforce (essential).
• Experience in event management (essential).
• Police check required; First Aid Level 2 and retirement living experience desirable.
• Satisfactory National Police Check (essential).
• Driver's licence (essential).

Responsibilities

• Manage site administration and operations, including resident accounts, contracts, invoices, petty cash and reception duties.
• Support the Manager with the sales and marketing of vacant villas, including tours and preparing contracts.
• Deliver high-quality, customer-focused service to residents and families.
• Build and maintain relationships with residents, staff, volunteers and contractors.
• Support Residents Committee with planning and delivery of social events and activities.
• Manage staff roster and maintain records in line with BaptistCare policies.
• Maintain electronic systems including Riskman and Salesforce.
• Produce monthly community newsletter and support resident meetings, including minute-taking.
• Support the management of volunteers alongside the Volunteer Coordinator.
• Maintain communication with co-located Peninsula View Residential Aged Care team and Central Office.

Skills

Communication skills

Event management

Customer service

Organisational skills

Planning skills

Education

Certificate or Diploma in Business Administration

Tools

Microsoft Office

Salesforce

Job description

Be part of the founding team at our brand-new Peninsula View Retirement Living community in Frankston South. Full-time Support Coordinator role covering site administration, resident services and sales support for our newest village.

About the Role

Peninsula View Retirement Living has just opened its doors in Frankston South, and we're looking for a Retirement Living Support Coordinator to help shape this new community from the ground up. You'll provide key administrative and customer service support to the Retirement Living Manager, covering everything from resident accounts and site administration through to helping welcome new residents into the village. You'll also work closely with the team at the co-located Peninsula View Residential Aged Care facility to ensure a joined-up experience for residents and families across the site.

This is a genuinely rare opportunity to be part of a brand-new site's earliest days — building relationships, systems and community spirit from day one, rather than stepping into an established routine.

This is a Full-Time position, working Monday to Friday, 8:30am–4:30pm.

What You'll Do

• Manage site administration and operations, including resident accounts, contracts, invoices, petty cash and reception duties
• Support the Manager with the sales and marketing of vacant villas, including organising tours and preparing contracts
• Deliver high-quality, customer-focused service to residents and their families
• Build and maintain key relationships with residents, staff, volunteers and contractors
• Support the Residents Committee with the planning and delivery of social events and activities
• Manage the staff roster and maintain accurate records in line with BaptistCare policies and procedures
• Maintain electronic systems including Riskman and Salesforce
• Produce the monthly community newsletter and support resident meetings, including minute-taking
• Support the management of volunteers alongside the Volunteer Coordinator
• Maintain a good working relationship and clear communication with the co-located Peninsula View Residential Aged Care team and Central Office
• Maintain strict confidentiality regarding resident, staff and stakeholder information at all times

About You

• Well-developed communication and interpersonal skills, with the ability to build trust and rapport with an older generation
• A positive, flexible approach and the confidence to navigate the day-to-day challenges of a newly established site
• Advanced computer skills, including document production, word processing and spreadsheets
• A genuine commitment to customer service and building community
• Strong negotiation and interpersonal communication skills
• The ability to work autonomously, prioritising your own workload within established policies and procedures
• A strong understanding of office procedures and record keeping, with good organisational and planning skills
• Flexibility to work outside standard hours where community events require it

You'll also need:

• Certificate or Diploma in Business Administration (essential)
• Experience using Microsoft Office and Salesforce (essential)
• Experience in event management (essential)
• Level 2 First Aid and prior experience in Retirement Living (desirable)
• Satisfactory National Police Check
• Driver's licence

What's In It For You

• The chance to help launch and shape a brand-new retirement community from its opening months
• A supportive, values-driven organisation with a strong reputation across aged and retirement living care
• Access to not-for-profit salary packaging to boost your take-home pay
• Predictable full-time hours, Monday to Friday
• A role where no two days look the same, and your contribution is genuinely visible

About BaptistCare

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life's challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That's what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

BaptistCare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.

BaptistCare – Inspired by Jesus to champion care for all.