SUPPORT AT HOME OPERATIONS MANAGER

Alzheimers QLD - Parent Entity - true; City of Brisbane; On-site; AUD 150,000 - 160,000; Full time

Benefits offered by this job

Company vehicle

12% superannuation

Salary packaging

Job summary

Alzheimer’s Queensland is seeking an experienced community aged care leader to drive growth and the operational performance of Support at Home across Queensland and New South Wales. You will lead a team of Client Relations Managers and be responsible for client growth, service utilisation, budget management and service quality.

This hands-on leadership role combines business development with day-to-day service delivery, including managing client portfolios when required to ensure prompt service

Qualifications

• Significant leadership experience in Support at Home, Home Care Packages or community aged care.
• Demonstrated success in client growth, business development or referral conversion.
• Strong knowledge of individualised funding, client budgets and regulatory requirements.
• Proven ability to improve service utilisation and financial performance.
• Experience leading managers or geographically dispersed teams.
• Recent experience overseeing client portfolios, care planning and service coordination.
• Strong commercial judgement and the ability to use financial and operational information to drive action.
• A collaborative and approachable leadership style, with the confidence to establish accountability and address performance concerns.
• Current driver licence and unrestricted Australian working rights; ability to travel interstate.

Responsibilities

• Drive growth in client numbers, service utilisation and revenue.
• Lead, coach and develop Client Relations Managers across two states.
• Monitor referrals, client commencements, budgets, utilisation and operational performance.
• Ensure client funding is converted into timely, appropriate and sustainable services.
• Strengthen referral pathways and relationships with clients, families and community partners.
• Work with the CHSP Operations Manager to improve coordination and identify shared growth opportunities.
• Simplify systems and processes to improve efficiency, consistency and responsiveness.
• Oversee service quality, complaints, incidents, compliance and operational risks.
• Build a positive and accountable culture focused on client outcomes and financial sustainability.
• Step in to manage client portfolios when required.

Skills

Leadership experience

Business development

Funding knowledge

Financial performance

Team leadership

Portfolio oversight

Commercial judgement

Collaborative leadership

Driver licence

Working rights Australia

Willing to travel

Job description

Drive Growth, Service Utilisation and Client Outcomes

$150,000–$160,000 + 12% superannuation + salary packaging + fully maintained company vehicle for business and personal use

The Opportunity

Alzheimer’s Queensland (AQ) is seeking an experienced and commercially focused community aged care leader to drive the growth and operational performance of our Support at Home services across Queensland and New South Wales.

Reporting directly to the State Manager – Queensland & New South Wales, you will lead a team of Client Relations Managers and take overall responsibility for client growth, service utilisation, budget management, financial performance and service quality.

This role combines business development with hands‑on operational leadership. You will identify and convert growth opportunities while ensuring clients commence services promptly, available funding is effectively utilised and budgets and service arrangements are completed without unnecessary delay.

You will work closely with the CHSP Operations Manager to streamline processes and deliver coordinated outcomes across AQ’s community services, while partnering with the Allied Health Manager to strengthen cross‑referrals and identify opportunities for service growth. Specialist support is also provided by Finance, Clinical Governance and People & Culture

This is a hands‑on leadership role. You will remain connected to day‑to‑day service delivery and be willing to manage a client portfolio when required to maintain continuity of service.

What You Will Do

• Drive growth in client numbers, service utilisation and revenue.
• Lead, coach and develop Client Relations Managers across two states.
• Monitor referrals, client commencements, budgets, utilisation and operational performance.
• Ensure client funding is converted into timely, appropriate and sustainable services.
• Strengthen referral pathways and relationships with clients, families and community partners.
• Work with the CHSP Operations Manager to improve coordination and identify shared growth opportunities.
• Simplify systems and processes to improve efficiency, consistency and responsiveness.
• Oversee service quality, complaints, incidents, compliance and operational risks.
• Build a positive and accountable culture focused on client outcomes and financial sustainability.
• Step in to manage client portfolios when required.

About You

You are a commercially capable community aged care leader who understands that strong client outcomes and sustainable financial performance must work together.

You can identify growth opportunities, develop capable teams and improve operational performance while remaining willing to assist with the practical demands of service delivery.

You will bring:

• Significant leadership experience in Support at Home, Home Care Packages or community aged care.
• Demonstrated success in client growth, business development or referral conversion.
• Strong knowledge of individualised funding, client budgets and regulatory requirements.
• Proven ability to improve service utilisation and financial performance.Experience leading managers or geographically dispersed teams.
• Recent experience overseeing client portfolios, care planning and service coordination.
• Strong commercial judgement and the ability to use financial and operational information to drive action.
• A collaborative and approachable leadership style, with the confidence to establish accountability and address performance concerns.
• A current driver licence, unrestricted Australian working rights and the ability to travel interstate.

Why Join AQ?

• Attractive salary of $150,000–$160,000 per annum.
• 12% employer superannuation contribution.
• Fully maintained company vehicle for business and personal use.
• An influential role leading an established multi-state service.
• The opportunity to shape growth, simplify operations and improve client outcomes.
• A varied role combining business development, people leadership and hands‑on operations.

About Us

We have over 500 specialist staff who work alongside our community and residential clients. Our philosophy of care creates a good work culture that not only benefits our staff, but benefits our clients and residents. We focus on supporting and enabling our clients that results in quality time being spent with them and not just focusing on tasks.

About Us

We have over 500 specialist staff who work alongside our community and residential clients. Our philosophy of care creates a good work culture that not only benefits our staff, but benefits our clients and residents. We focus on supporting and enabling our clients that results in quality time being spent with them and not just focusing on tasks.