Regional Service Manager

Alzheimer'S Queensland; Toowoomba Regional; On-site; AUD 135,000 - 165,000; Full time

Benefits offered by this job

Salary packaging

Fully maintained vehicle

Superannuation (12%)

Job summary

Alzheimer's Queensland is seeking a Regional Service Manager to lead and grow CHSP services across the Darling Downs region, based at the Toowoomba Multi Service Centre. The role reports to the State Manager – Queensland & New South Wales and oversees service delivery, client engagement, budgets and workforce performance.

You will guide development, strengthen referrals and ensure compliant, high-quality programs, with travel across the region and full-time commitment.

Qualifications

• Significant leadership experience in community aged care, health, disability or another funded community service.
• Experience managing government-funded programs, preferably CHSP.
• Demonstrated responsibility for budgets, workforce performance and service outcomes.
• A proven ability to grow services and increase client participation.
• Experience leading and developing care teams.
• Strong governance, quality, compliance and risk-management capability.
• Commercial judgement and confidence using performance data to guide decisions.
• A visible, practical and accountable leadership style.
• Strong community engagement and stakeholder-management skills.
• A current driver’s licence, unrestricted working rights and the ability to travel throughout the region

Responsibilities

• Lead the day-to-day operation of CHSP community programs across Toowoomba.
• Oversee budgets, funded outputs, service utilisation and operational performance.
• Grow client participation and ensure available funding is used effectively.
• Strengthen referral pathways and build trusted community and government relationships.
• Ensure compliance with funding agreements, quality standards and reporting requirements.
• Monitor client outcomes, feedback, complaints and incidents.
• Improve systems, service efficiency and consistency.
• Work closely with Finance, People & Culture and Clinical Governance.
• Contribute to broader regional and organisational priorities.

Skills

Leadership experience

Budget management

Stakeholder engagement

Service growth

Governance & compliance

Data-driven decisions

Job description

Lead and grow established community programs supporting older people across the Toowoomba region

$150,000 (depending on experience) + 12% superannuation + salary packaging + fully maintained motor vehicle for business and personal use

Based at our Toowoomba Multi Service Centre

Alzheimer's Queensland is seeking an experienced community-services leader to manage and grow our Commonwealth Home Support Programme (CHSP) services across the Darling Downs region.

Reporting to the State Manager – Queensland & New South Wales, you will be accountable for service delivery, client engagement, financial and workforce performance, quality, community engagement and sustainable growth.

With increasing demand and the extension of CHSP, this is an opportunity to build on an established service and guide its next stage of development.

What you will do

• Lead the day-to-day operation of CHSP community programs across Toowoomba.
• Ensure clients have access to meaningful, personalised activities based on their interests, abilities and enjoyment.
• Lead and support care teams to deliver responsive, high-quality services.
• Oversee budgets, funded outputs, service utilisation and operational performance.
• Grow client participation and ensure available funding is used effectively.
• Strengthen referral pathways and build trusted community and government relationships.
• Ensure compliance with funding agreements, quality standards and reporting requirements.
• Monitor client outcomes, feedback, complaints and incidents.
• Improve systems, service efficiency and consistency.
• Work closely with Finance, People & Culture and Clinical Governance.
• Contribute to broader regional and organisational priorities

What you will bring

• Significant leadership experience in community aged care, health, disability or another funded community service.
• Experience managing government-funded programs, preferably CHSP.
• Demonstrated responsibility for budgets, workforce performance and service outcomes.
• A proven ability to grow services and increase client participation.
• Experience leading and developing care teams.
• Strong governance, quality, compliance and risk-management capability.
• Commercial judgement and confidence using performance data to guide decisions.
• A visible, practical and accountable leadership style.
• Strong community engagement and stakeholder-management skills.
• A current driver’s licence, unrestricted working rights and the ability to travel throughout the region

Why Alzheimer's Queensland?

• Build on the success of an established service and take pride in growing this arm of the business
• Make a visible difference to the independence, connection and quality of life of older people.
• Work with experienced leaders and specialist corporate teams.
• Access salary packaging and professional development opportunities, including state and national conferences.
• Receive a fully maintained vehicle for business and personal use.

About Alzheimer's Queensland

Alzheimer's Queensland is a respected, not-for-profit provider with a proud history of supporting older people, people living with dementia and their families.

With more than 500 employees delivering residential, community, respite, allied health and Support at Home services, we combine specialist dementia expertise with a strong commitment to helping people maintain their independence, wellbeing and connection to their community.

Our reputation has been built on delivering personalised, responsive care and creating meaningful experiences for the people we support.

About Us

We have over 500 specialist staff who work alongside our community and residential clients. Our philosophy of care creates a good work culture that not only benefits our staff, but benefits our clients and residents. We focus on supporting and enabling our clients that results in quality time being spent with them and not just focusing on tasks.

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