Regional Service Manager

Alzheimer's Australia; Ipswich City; On-site; AUD 135,000 - 165,000; Full time

Benefits offered by this job

Fully maintained vehicle

Salary packaging

Professional development opportunities

Job summary

Alzheimer’s Queensland is seeking an experienced Regional Services Manager for the West Moreton region, based at our Ipswich centre. You will lead day-to-day CHSP operations, engage clients with meaningful activities, and guide care teams to deliver high-quality services.

Reporting to the State Manager, you will manage budgets, performance, and growth, while strengthening partnerships with community and government. This role offers a fully maintained vehicle and salary packaging options.

Qualifications

• Significant leadership experience in community aged care, health, disability or another funded community service.
• Experience managing government-funded programs, preferably CHSP.
• Demonstrated responsibility for budgets, workforce performance and service outcomes.
• Strong governance, quality, compliance and risk-management capability.
• Commercial judgement and confidence using performance data to guide decisions.

Responsibilities

• Lead the day-to-day operation of CHSP community programs across West Moreton.
• Ensure clients have access to meaningful, personalised activities based on their interests, abilities and enjoyment.
• Lead and support care teams to deliver responsive, high-quality services.
• Oversee budgets, funded outputs, service utilisation and operational performance.
• Grow client participation and ensure available funding is used effectively.
• Strengthen referral pathways and build trusted community and government relationships.
• Ensure compliance with funding agreements, quality standards and reporting requirements.
• Monitor client outcomes, feedback, complaints and incidents.
• Improve systems, service efficiency and consistency.
• Work closely with Finance, People & Culture and Clinical Governance.
• Contribute to broader regional and organisational priorities

Skills

Leadership

CHSP experience

Budget management

Governance & compliance

Stakeholder engagement

Job description

Regional Services Manager – West Moreton

Lead and grow established community programs supporting older people across West Moreton

$150,000 + 12% superannuation + salary packaging + fully maintained motor vehicle for business and personal use

Based at our Ipswich Multi Service Centre

Following the promotion of our existing Regional Services Manager, Alzheimer’s Queensland is seeking an experienced community-services leader to manage and grow our Commonwealth Home Support Programme (CHSP) services across the West Moreton region.

Reporting to the State Manager – Queensland & New South Wales, you will be accountable for service delivery, client engagement, financial and workforce performance, quality, community engagement and sustainable growth.

With increasing demand and the extension of CHSP, this is an opportunity to build on an established service and guide its next stage of development.

What you will do

• Lead the day-to-day operation of CHSP community programs across West Moreton.
• Ensure clients have access to meaningful, personalised activities based on their interests, abilities and enjoyment.
• Lead and support care teams to deliver responsive, high-quality services.
• Oversee budgets, funded outputs, service utilisation and operational performance.
• Grow client participation and ensure available funding is used effectively.
• Strengthen referral pathways and build trusted community and government relationships.
• Ensure compliance with funding agreements, quality standards and reporting requirements.
• Monitor client outcomes, feedback, complaints and incidents.
• Improve systems, service efficiency and consistency.
• Work closely with Finance, People & Culture and Clinical Governance.
• Contribute to broader regional and organisational priorities

What you will bring

• Significant leadership experience in community aged care, health, disability or another funded community service.
• Experience managing government-funded programs, preferably CHSP.
• Demonstrated responsibility for budgets, workforce performance and service outcomes.
• A proven ability to grow services and increase client participation.
• Experience leading and developing care teams.
• Strong governance, quality, compliance and risk-management capability.
• Commercial judgement and confidence using performance data to guide decisions.
• A visible, practical and accountable leadership style.
• Strong community engagement and stakeholder-management skills.
• A current driver’s licence, unrestricted working rights and the ability to travel throughout the region

Why Alzheimer’s Queensland?

• Build on the success of an established service following the promotion of the current Regional Services Manager.
• Lead the continued growth of CHSP services across West Moreton.
• Make a visible difference to the independence, connection and quality of life of older people.
• Work with experienced leaders and specialist corporate teams.
• Access salary packaging and professional development opportunities, including state and national conferences.
• Receive a fully maintained vehicle for business and personal u.

About Alzheimer’s Queensland

Alzheimer’s Queensland is a respected, not-for-profit provider with a proud history of supporting older people, people living with dementia and their families.

With more than 500 employees delivering residential, community, respite, allied health and Support at Home services, we combine specialist dementia expertise with a strong commitment to helping people maintain their independence, wellbeing and connection to their community.

Our reputation has been built on delivering personalised, responsive care and creating meaningful experiences for the people we support.