Support at Home Coordinator

Kanda; Adelaide; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Monthly RDOs – 12 extra days leave per

Hybrid working arrangements

Wellness initiatives plus 24/7 access

Sonder wellbeing app access

Employee rewards hub with savings and

Gift vouchers for recognition

Orbit World Travel Club membership

Long-term career opportunities

Job summary

Kanda is seeking a Support at Home Coordinator to guide clients through their care journey, from onboarding to ongoing support, ensuring plans meet real needs. You’ll be the trusted link for clients and families, coordinating services and keeping teams aligned, with a focus on accuracy and compassionate communication.

In this hybrid role based in Underdale, you’ll help grow our Support at Home program while maintaining excellent documentation and responsiveness to feedback, contributing to

Qualifications

• Solid experience in aged care, community care or disability services in a coordination or case management role.
• Hold a relevant qualification in Health or Community Services, or equivalent hands-on experience.
• Ability to communicate with warmth and clarity across clients, families, staff and clinical leads.

Responsibilities

• Managing Support at Home services end-to-end onboarding, reviews, service changes, with care, accuracy and follow-through.
• Help clients understand what their package can do and build plans reflecting what matters to them.
• Be the consistent, trusted point of contact for clients and families, the voice they're glad to hear.
• Keep documentation tight and flag important items to the Senior Clinical Nurse.
• Respond to feedback and incidents with speed and professionalism, feeding insights into improvements.
• Contribute to the growth of the Support at Home program as Kanda expands.

Skills

Aged care coordination

Client relationship management

Communication

Organisational skills

Education

Health or Community Services qualification

Job description

• Guide clients through their Support at Home journey from start to finish
• Monthly RDOs giving you an extra 12 days of leave per year
• Permanent full-time, hybrid opportunity located in Underdale

• Guide clients through their Support at Home journey from start to finish
• Monthly RDOs giving you an extra 12 days of leave per year
• Permanent full-time, hybrid opportunity located in Underdale

Behind every client living independently at home is a care plan that actually works, and someone making sure it does. That someone is you.

As a Support at Home Coordinator with our Veterans and Aged Community Care team, you'll guide clients through their Support at Home journey from start to finish. Understanding their goals, connecting the right services, keeping families in the loop, and making sure nothing falls through the cracks. It's detail-oriented, it's relationship-driven, and when you get it right, you see it, in the confidence of a client who feels genuinely supported.

What you’ll be doing

• Managing Support at Home services end-to-end onboarding, reviews, service changes, with care, accuracy and follow-through
• Helping clients understand what their package can do for them and building plans that reflect what actually matters to them
• Being the consistent, trusted point of contact for clients and families, the voice they're glad to hear
• Keeping documentation tight and flagging anything important to the Senior Clinical Nurse before it becomes a problem
• Responding to feedback and incidents with speed and professionalism, and feeding insights back into continuous improvement
• Contributing to the growth of the Support at Home program as Kanda continues to expand

You’re the right person if…

• You have solid experience in aged care, community care or disability services in a coordination or case management role
• You hold a relevant qualification in Health or Community Services, or equivalent hands-on experience
• You communicate with warmth and clarity across every level, clients, families, field staff and clinical leads
• You’re organised enough to manage competing priorities without letting the important things slip
• You hold a Working with Children Check and National Police Check, or you’re ready to get one

Why Kanda

• Monthly RDO - an extra 12 days of leave per year
• Hybrid working arrangements, flexibility built in from day one
• Wellness initiatives plus24/7 access to the Sonder wellbeing app
• Access to an employee rewards hub providing savings and cashback across everyday purchases
• Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries
• Enjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers, and dedicated support
• Genuine long-term career opportunities as Kanda continues to grow

Want to chat about this role?

Reach out to Charlotte – Talent Acquisition Specialist

Email: [e-mail]: [phone]

Kandais committed to creating and maintaining a child safe organisation

We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome — they’re essential to who we are and what we do