Associate Technology Support Specialist

C4I Solutions Pty; Penrith City Council; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Long Service Leave

Health & wellbeing allowance

First year leave

Birthday leave

Higher Education Subsidy

Veteran Career Development

Service Awards

Employee Recognition

Charity matched donations

Job summary

C4i Solutions Pty is seeking an Associate Technology Specialist to support our Defence and ICT delivery teams in Penrith, NSW. You will assist with ICT builds, deployments, and SOE imaging, while developing skills in scripting, automation, and security.

Ideal candidates are Australian citizens with ability to obtain AGSVA clearance, hold a Min Cert3 in ICT or Engineering, and have entry-level experience. A customer-focused, collaborative mindset and the ability to multi-task are essential.

Qualifications

• Australian citizen with ability to obtain AGSVA clearance
• Entry-level experience or knowledge in ICT/Engineering environments
• Customer-focused with strong relationship-building and communication skills
• Self-starter with initiative and problem-solving abilities
• Ability to multi-task and prioritise, and work in a team

Responsibilities

• Provide first-line support and maintenance (helpdesk) for users and systems
• Assist with OS builds and SOE deployment
• Support imaging, PaaS builds, and application deployment
• Help automate installation and system configuration using PowerShell
• Maintain documentation and configuration management practices
• Assist with patching, monitoring, and performance management
• Support disaster recovery and backup processes
• Provide cross-skill support as required by client engagements
• Uphold company culture, values and behaviours
• Other duties as required

Skills

Excellent communication

Problem solving

Multi-tasking

Self-starter

Team collaboration

Education

Min Cert3 in ICT or Engineering

Tools

PowerShell

Job description

Be you with us – Shape the future of Defence and Technology

C4i Solutions is a leading Technology, ICT, and Digital Solutions company, delivering real outcomes for our Defence, Government, and Industry partners. We're growing and we're looking for great people who share our values, believe in our mission, and care about what they do. People who value teamwork, take pride in their work, and want to make an impact.

About the Role:

As an Associate Technology Specialist in C4i Solutions, you will be supporting our technology delivery teams and experienced Systems Engineers and Administrators, assisting with ICT builds and deployments, whilst developing your skills in scripting, automation, and security. This role offers a specialist ICT / Technology career pathway, with mentoring and professional development to enhance your skills and experience.

The role is located onsite in Penrith, Western Sydney.

About the role:

• Provide first-line support and maintenance (helpdesk) for users and systems.
• Assist with operating system builds and standard operating environment (SOE) deployment.
• Support imaging, PaaS builds, and application deployment.
• Help automate installation and system configuration using tools such as PowerShell.
• Maintain documentation and configuration management practices.
• Assist with patching, monitoring, and performance management.
• Support disaster recovery and backup processes.
• Provide support outside of your primary skill set at times when required relevant to client requirements.
• Maintain any required certifications and knowledge relevant to your primary skill set.
• Work individually or as part of a larger team as dictated by our engagements.
• Uphold the company culture, values and behaviours at all times.
• Other duties as required by the company or your supervisor.

About you:

• An Australian Citizen with an ability to obtain an AGSVA clearance.
• A relevant tertiary qualification (Min Cert3) in either an ICT or Engineering discipline.
• Entry level experience or knowledge ideally with knowledge of an ICT, Engineering or other Technology environments.
• Customer focussed, with a values-based approach.
• Excellent relationship builder with ability to communicate effectively and collaborate with teams.
• A self-starter who takes the initiative with excellent problem-solving skills Excellent ability multi-task prioritise.
• Able to manage conflict effectively.
• You are passionate about technology, and eager to learn!

Why Join Us?

• Veteran-Focused: As a Veteran-owned and operated company, we value your service. Our Veteran Career Development Program is designed to support your transition and future career growth. Defence Veterans are strongly encouraged to apply.
• People First: Were a company that puts people at the center. Fostering a culture of wellbeing, engagement, and respect for your unique skills.
• A Culture That Values You: Be part of a passionate, supportive, and growing team that recognises your contribution and rewards success.
• And we like to keep things real. We work hard, support each other, and make space for a laugh along the way.

Benefits We Offer:

• Long Service Leave @ 7 years: Take long service leave after 7 years service (Pro-rata).
• Health & wellbeing allowance: Our annual Health & Wellbeing allowance ($250) helps you stay fit and healthy.
• First year leave (5 days): We offer 5 additional leave days in your first year to help you settle in!
• Birthday leave: We know your birthday is a special day! Take the day off and relax on us!
• Higher Education Subsidy: Obtain a higher qualification relevant to your role while working with us and receive a $2500 contribution annually. This includes certification fees on digital learning courses.
• Veteran Engagement: At C4i Solutions, we understand that leaving the ADF can be a daunting time. We've been there, as we know from our own experience. Our Veteran Career Development Program offers a range of support and development activities for ADF veterans and their partners, so that your transition from the ADF is seamless and supported.
• Service Awards: We acknowledge your service with us through 1,3,5, and 10-year awards.
• Employee Recognition: We reward our people when they go above and beyond.
• Donate for a Cause: Donate to a charity of your choice and we'll match it up to a value of $200!
• PLUS, much more!

Be you, with us:

If you're looking for a workplace where your skills, experience, and dedication are genuinely valued we'd love to hear from you. We are a close-knit team of veterans, problem-solvers, tech heads, dads, mums, soccer coaches, and weekend adventurers who love what we do, like to have a bit of fun, and don't take ourselves too seriously. What brings us together is a passion for doing great work that makes a real difference to those who serve. If this sounds like your kind of team, we'd love to hear from you. www.C4isolutions.com.au