Supply Chain and Quality Lead, MS Health

MSI Australia; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

MSI Australia seeks a Supply Chain and Quality Lead for MS Health in Melbourne. You will manage end-to-end supply operations from forecasting and purchasing to import, quality control, stock management and order fulfillment.

You will work hands-on in a small, lean team, coordinating logistics, inspections, and external QA/support while ensuring continuous supply, accurate stock records and cost control.

Qualifications

• Experience in supply chain, operations or quality in a regulated industry such as pharmaceuticals, medical devices or healthcare.
• Working knowledge of batch traceability, shelf-life management, recall readiness and GDP.
• Strong data skills; confident with Excel and order or inventory systems; able to reconcile records.
• Confident owning decisions and holding external suppliers to their commitments.
• Able to work independently and hands-on in a small, largely outsourced organisation.

Responsibilities

• Process customer orders from wholesalers, pharmacies, clinics and hospitals, allocating batches to meet shelf-life requirements, and handling invoicing, queries, returns and credits.
• Maintain accurate stock position by batch, status and expiry; reconcile warehouse counts with records and monitor PBS minimum stockholding.
• Maintain rolling demand forecast and plan purchase orders around manufacturing slots, inspection capacity and expiry.
• Coordinate import consignments from European manufacturer to Melbourne warehouse, including permits, freight, temperature records, customs and biosecurity clearance.
• Schedule quality control inspections so released stock stays ahead of demand; maintain defect and recall records with QA consultant.
• Raise and coordinate change controls; keep recall procedures and contact lists current; track permits and licences.
• Arrange destruction of expired stock; maintain destruction register; prepare evidence for reimbursement claims.
• Produce monthly sales and inventory reports for manufacturing partner and supply data for tenders and reporting.
• Manage logistics provider, freight forwarders and inspection provider against agreements and KPIs; monitor invoices and nurture good partner relations.
• Improve systems and processes behind supply operations to be simpler, more reliable and cheaper to run.

Skills

Supply chain

Quality management

Data analysis

Excel

Tools

ERP system

Job description

Supply Chain and Quality Lead, MS Health

About us: Our Vision: Your body, Your choice, Your future MSI Australia is Australia’s leading, specialised, non‑profit advocate and provider of abortion and contraception services. We are a significant provider of clinical and support services across Australia. We are also an advocacy organisation, we work on policy and legislative change, we provide information to the public, we support people through counselling and mental health awareness and services, and we work to reduce the stigma, discrimination and stress related to access to abortion care and contraception.

MS Health is a not‑for‑profit pharmaceutical organisation dedicated to ensuring safe, reliable, and equitable access to reproductive health medicines in Australia. As the Australian sponsor and sole supplier of abortion medicines, including MS-2 Step, and specialised medical devices, MS Health manages regulatory approval, quality, and national supply to support access nationwide. All surplus income is reinvested into MSI Australia.

Position title: Supply Chain and Quality Lead, MS Health

Location: MSI Richmond Support Office

Reports to: General Manager - Commercial & Business Services

Employee Type: Permanent, Part- or Full Time (0.8 - 1.0 FTE)

The Role:

MS Health, supplies products manufactured in Europe to wholesalers, pharmacies, clinics and hospitals across Australia. This new role runs our supply operations end to end, from forecasting and purchasing through import, quality control inspection and stock management to customer orders and destruction. You’ll work hands‑on in a small, lean team. You’ll manage our logistics, freight and inspection providers and work alongside external quality, regulatory and pharmacovigilance consultants. The focus is on keeping supply continuous, stock records accurate and costs under control.

Key Areas of Responsibility:

• Process customer orders from wholesalers, pharmacies, clinics and hospitals, allocating batches to meet each customer’s shelf‑life requirements, and handle invoicing, queries, returns and credits.
• Maintain an accurate stock position by batch, status and expiry, reconcile warehouse counts with our records, and monitor PBS minimum stockholding.
• Maintain the rolling demand forecast and plan purchase orders around manufacturing slots, inspection capacity and expiry, keeping write‑offs to a minimum.
• Coordinate each import consignment from the European manufacturer to our Melbourne warehouse, including permits, freight, temperature records, and customs and biosecurity clearance.
• Schedule quality control inspections so released stock stays ahead of demand, and maintain defect and reject records in partnership with our external QA consultant.
• Raise and coordinate operational change controls, keep recall procedures and contact lists current, and track permits and licences so none lapse.
• Arrange certified destruction of expired and defective stock, maintain the destruction register, and prepare evidence for reimbursement claims.
• Produce monthly sales and inventory reports for our manufacturing partner, and supply operational data for state health tenders and contract reporting.
• Manage our logistics provider, freight forwarders and inspection provider against their agreements and KPIs, check their invoices, and build strong working relationships with partners and customers.
• Improve the systems and processes behind supply operations so they become simpler, more reliable and cheaper to run.

Essential skills and experience:

• A pro‑choice advocate
• Experience in supply chain, operations or quality in a regulated industry, such as pharmaceuticals, medical devices or healthcare
• Working knowledge of batch traceability, shelf‑life management, recall readiness and Good Distribution Practice (GDP)
• Strong with data, confident in Excel and order or inventory systems, and able to reconcile conflicting records
• Confident owning decisions and holding external suppliers to their commitments
• Able to work independently and hands‑on in a small, lean, largely outsourced organisation

Desirable skills and experience:

• Experience in demand forecasting, inventory management or purchasing
• Working knowledge of PBS stockholding, TGA sponsor obligations or wholesaler supply in Australia
• Experience with imported, temperature‑controlled product and international freight
• Experience managing outsourced logistics, quality or regulatory providers