Supervisor Operational Response

Nsw Rural Fire Service; Sydney; Hybrid; AUD 135,000 - 149,000; Full time

Benefits offered by this job

4 weeks annual leave

MAP access

Salary packaging

Agreed Absence leave day

Learning and development

Fitness Passport

Job summary

NSW Rural Fire Service is recruiting for a senior Operations Dispatcher role at Sydney Olympic Park, with flexible working arrangements. You will oversee the Operational Communications Centre (OCC), drive state-wide readiness, and collaborate with State Operations and partner agencies to enhance critical systems.

The role requires strong governance, people leadership, and a proactive approach to risk and improvements, supporting a resilient OCC and staff wellbeing.

Job description

• Attractive annual salary $135,149 - $148,929 p.a. plus 12% superannuation
• Location: Sydney Olympic Park (flexible working arrangements considered)

Join Our Team: Protect, Serve, and Make a Difference!

We are the Rural Fire Service (RFS), a dedicated community of volunteers providing fire and emergency services to approximately 95% of NSW. When you work with the RFS, you join a passionate team committed to protecting our neighbours, the wider community, and the environment from the threat of bushfires and other emergencies. With over 70,000 volunteer members and staff, we embody the spirit of mutual respect, support, friendship, and camaraderie. We are one team with many players, united by a single purpose. If you share our passion for community service and environmental protection, we want to hear from you! Become a part of our mission to safeguard lives and our cherished NSW landscapes.

What you’ll be doing:

This role is central to how Operational Response functions day to day. You will support the management of the Operational Communications Centre (OCC), contribute directly to state-wide operational preparedness including State Operations Centre readiness, and work closely with State Operations teams, Operational Platforms and partner agencies such as Fire and Rescue NSW. A key focus of the role is driving operational improvement, shaping policy and procedures, and leading enhancements to critical systems, particularly the Computer Aided Dispatch system.

A capable and trusted operational leader who supports the OCC across people, systems, procedures and policy, while providing reliable support to the Manager. The role requires a people-focused who promotes staff wellbeing, and maintains a professional and accountable workplace. The successful candidate has a strong understanding of dispatch systems and governance, identifies risks and improvement opportunities, and communicates effectively to support a resilient and high-performing OCC.

If you are interested in finding out more about this opportunity, please access the Role Description and our organisation structure.

Note:

As per the role description, candidates are required to meet minimum essential requirements. If you do not meet the essential requirements for this role, your application may not progress to shortlisting.

Why work for us?

• Attractive leave entitlements including 4 weeks annual leave per year, plus more
• Free access to our Member Assistance Program (MAP) for all RFS members, and their immediate family
• Salary packaging options available
• One ‘Agreed Absence’ leave day per calendar month
• Ongoing learning and professional development programs (RFS is a Registered Training Organisation giving you access to various internal courses)
• Partnership with Fitness Passport for eligible RFS staff and their families to access more than 845 gyms and pools!

You’ll also get to enjoy:

• Easy access to Sydney Olympic Park Train Station, bus services and parking facilities
• Local eateries and childcare facilities
• Sydney Olympic Park Entertainment and Sports Precinct, including Accor Stadium, Qudos Bank Arena, Sydney Showgrounds, and Bicentennial Park
• Eligible staff are invited to join the local Sydney Olympic Park Connected Membership program, at an additional cost

Please submit your application no later than 11:55pm Sunday 20th September 2026.

Important recruitment Information

• A recruitment (talent) pool may be created through this recruitment process to fill future ongoing, temporary, casual and term, full time or part time opportunities.
• We value a diverse and inclusive workplace and are committed to ensuring our employees represent the diversity of communities that we serve.
• If you require an adjustment during the recruitment process, please include any details that you are comfortable sharing during the application process, alternatively, you can reach out to the role expert to discuss.
• The recruitment process may involve a range of assessment activities to determine your capabilities for the role (aligning to the NSW PSC Capability Framework). The Capability application tool is designed to help job applicants understand and use the NSW Public Sector Capability Framework when applying for jobs with the NSW government. Additional checks for successful applicants will include referee checks and criminal history checks.

Vacancy Reference: R26-287

Learn more about how RFS members support communities across NSW below