Operational Officer Level 2

NSW Rural Fire Service; Rainbow Reach; On-site; AUD 104,000 - 115,000; Full time

Benefits offered by this job

Operational uniform

4 weeks annual leave

MAP access

Salary packaging

Agreed absence day

Professional development

Fitness Passport

Job summary

The NSW Rural Fire Service invites applications for an Operational Officer Level 2 in Kempsey, Lower North Coast District. This role offers exposure to capabilities or community risk pathways, plus support for district activities across operational, administrative and preparedness functions.

You will work with volunteers, councils and contractors, demonstrating strong communication, judgement, and meticulous follow-through to ensure accountability and timely deliverables.

Qualifications

• RFS Level 2 Principal or Assistant IMT Qualification is required.
• Certificate IV in a relevant discipline or equivalent expertise is required.
• A current Driver Licence and willingness to travel.
• Operational Officer Medical Assessment certifying required health and fitness (external candidates)

Responsibilities

• Join the Lower North Coast District as an Operational Officer Level 2.
• Support operational, administrative and preparedness activities as needed.
• Contribute to district activities and collaborate with volunteers, councils and contractors.

Skills

Communication skills

Decision making

Attention to detail

Stakeholder management

Education

RFS Level 2 Principal or Assistant IMT Qualification

Certificate IV in a relevant discipline

Tools

Driver Licence

Job description

If you are interested in working for a highly regarded emergency service agency and supporting local communities, a role in our OpO Program could be for you!

The Rural Fire Service (RFS) is the lead agency for bush fire management and mitigation in NSW. Fighting fires and protecting the community from emergencies is what we do!

The Operational Officer (OpO) Program is a RFS initiative to create and encourage a mobile and agile workforce across the state. The program is a unique opportunity to gain experience in a wide range of RFS activities in district and regional roles, as well as other specialised sections across the organisation. The role provides a broad range of services in a team environment that lead to better protection of the community from bush fires and other emergencies.

This opportunity offers:

• Ongoing employment
• Full time role & 35 hour working week
• Attractive annual salary $104,323 - $115,110 p.a. plus 12% superannuation
• Location: Kempsey, Lower North Coast District
• Limited free onsite car parking available

Looking for more information?

Why not reach out to our role expert, Superintendent Christopher Wilson, District Manager, for a confidential chat on 0447 106 610 or via [e-mail]

What you’ll be doing:

The NSW Rural Fire Service is seeking an Operational Officer Level 2 to join the Lower North Coast District.

In this role you could be primarily Capability or Community Risk, depending on the skills you can bring to the role, as well as supporting broader District activities, including operational, administrative and preparedness support as required.

You are confident and decisive, have exceptional communication skills, sound judgement and thorough due diligence. Attention to detail is essential, as is the ability to work collaboratively with a broad range of stakeholders, including volunteers, councils and contractors.

You easily manage competing priorities, have systems in place to follow up outstanding actions and ensure accountability, and always keep your stakeholders informed.

For this role, we are especially interested in candidates with experience in either Capability or Community Risk.

To be considered for these opportunities, you will need to provide evidence of:

• RFS Level 2 Principal or Assistant IMT Qualification
• Certificate IV in a relevant discipline or equivalent expertise
• A current Driver Licence and the willingness and ability to travel
• Completion of an Operational Officer Medical Assessment certifying the required level of general health and fitness (external candidates)

Please note: Those with equivalent qualifications are encouraged to apply, the RFS will review and determine eligibility on a case‑by‑case basis.

You may be required to undertake further professional development depending on your existing qualifications and experience in accordance with the essential requirements of the role.

If you are interested in finding out more about this opportunity, please access the role description and our organisation structure.

Note: As per the role description, candidates are required to meet minimum essential requirements. If you do not meet the essential requirements for this role, your application may not progress to shortlisting.

Why work for us?

• Operational uniform available
• Attractive leave entitlements including 4 weeks annual leave per year, plus more
• Free access to our Member Assistance Program (MAP) for all RFS members, and their immediate family
• Salary packaging options available
• One ‘Agreed Absence’ leave day per calendar month
• Ongoing learning and professional development programs (RFS is a Registered Training Organisation giving you access to various internal courses)
• Partnership with Fitness Passport for eligible RFS staff and their families to access more than 845 gyms and pools!

Make the Move to Regional NSW!

This role is located in Regional NSW, which means you’re eligible for The Welcome Experience! The Welcome Experience is a FREE service to help essential workers and their families move to regional NSW with ease. From finding housing and childcare to helping your partner find employment and connecting with the local community, they offer personalised, concierge‑like support tailored to your needs.

Discover what life is like in Regional NSW - explore The Welcome Experience and register today!

Candidates are encouraged to prepare their applications independently to ensure they accurately reflect their skills and experience. The Rural Fire Service values authentic, original responses that reflect individual perspectives and alignment with its values and priorities. Skills, knowledge, and capability will be assessed and verified through the capability assessment process.

Please submit your application no later than 11:55pm Monday 21 September 2026.

Important recruitment Information

• A recruitment (talent) pool for Hunter Area Command roles (only) may be created through this recruitment process to fill future ongoing, temporary, casual and term, full time or part time opportunities.
• Failure to submit requested information relating to qualifications and equivalent expertise may result in your application being deemed unsuccessful.
• Shortlisted external applicants will be required to undergo a medical assessment (medical costs will be covered by RFS).
• Successful applicants will be supported to attend a paid Induction course over a 8 week period at the RFS State Training Academy located in Dubbo.
• We value a diverse and inclusive workplace and are committed to ensuring our employees represent the diversity of communities that we serve.
• If you require an adjustment during the recruitment process, please include any details that you are comfortable sharing during the application process, alternatively, you can reach out to the role expert to discuss.
• The recruitment process may involve a range of assessment activities to determine your capabilities for the role (aligning to the NSW PSC Capability Framework). The Capability application tool is designed to help job applicants understand and use the NSW Public Sector Capability Framework when applying for jobs with the NSW government. Additional checks for successful applicants will include referee checks and criminal history checks.

Vacancy Reference: R26-298

This may not be the role for you, however you can check out other vacancies in the RFS here, or consider volunteering with your local Brigade.

Learn more about how RFS members support communities across NSW below