Supervisor, National Operations Enablement & Support Services

Australian Criminal Intelligence Commission; Sydney; On-site; AUD 110,000 - 130,000; Full time

Job summary

Australian Criminal Intelligence Commission in Sydney NSW is seeking a capable Supervisor to lead the National Operations Enablement & Support Services team, overseeing Exhibits Registrars and support staff nationwide. You will ensure policy compliance, governance, and coordinate national reviews of legacy exhibits.

The role involves engaging with internal and external stakeholders at senior levels, driving system enhancements to the National Exhibits Management (NEM) program, and guiding

Qualifications

• Leadership experience with ability to mentor and grow a national team.
• Strong interpersonal skills and ability to build effective relationships with stakeholders.
• Experience in Exhibits Management; law enforcement or Court processing.

Responsibilities

• Provide leadership, management and mentoring of Exhibits Registrars and support staff Nationally.
• Ensure compliance with Exhibits Policy and Procedures and related Legislation.
• Assist in the Management of Exhibits compliance and governance framework, including policy updates and reporting.
• Coordinate a range of work for the national team, including planning and facilitating a national review of legacy exhibits.
• Assist in the continual review of the National Exhibits Management (NEM) system, including project work relating to system enhancements.
• Engage with internal and external stakeholders, to work on operational and exhibits requirements and consult nationally at Assistant Director level and above.
• Update guidelines, policy and procedures, provide support to the broader National Operations Enablement and Support Services team.
• Undertake project work and coordination of other operational support functions when required.

Skills

Leadership

Mentoring

Interpersonal skills

Exhibits management

Job description

Supervisor, National Operations Enablement & Support Services

Australian Criminal Intelligence Commission – Sydney NSW

The Supervisor, National Operations Enablement and Support Services is responsible for the overall leadership, management and administration of the ACIC Exhibits staff members and works closely with the Assistant Director. This position is responsible for allocating resources effectively in order to support successful operational outcomes for ACIC projects and taskings relating to exhibits and other operational support functions.

The key duties of the position include:

As APS 6 Supervisor, National Operations Enablement & Support Services you will:

• Provide leadership, management and mentoring of Exhibits Registrars and support staff Nationally.
• Ensure compliance with Exhibits Policy and Procedures and related Legislation.
• Assist in the Management of Exhibits compliance and governance framework, including policy updates and reporting.
• Coordinate a range of work for the national team, including planning and facilitating a national review of legacy exhibits.
• Assist in the continual review of the National Exhibits Management (NEM) system, including project work relating to system enhancements.
• Engage with a range of internal and external stakeholders, to work on operational and exhibits requirements and consult nationally at Assistant Director level and above.
• Update guidelines, policy and procedures, provide support to the broader National Operations Enablement and Support Services team.
• Undertake project work and coordination of other operational support functions when required.

Desirable skills and experience

• Leadership experience with an ability to mentor and grow a national team.
• Strong interpersonal skills, with an ability to build and maintain effective working relationships with internal and external stakeholders.
• Experience in Exhibits Management; law enforcement or Court processing.

Your skills and capabilities

• Leadership experience with an ability to mentor and grow a national team of exhibit registrars and support officers
• Strong interpersonal skills, with an ability to build and maintain effective working relationships with internal and external stakeholders
• Possess excellent organisational and time management skills, with the ability to prioritise and re-prioritise tasks quickly to respond to changing demands and circumstances
• Displays well-developed written communication skills
• A proven ability to work collaboratively with a variety of internal and external stakeholders
• Sound judgement and the ability to problem-solve
• Demonstrated ability to work with a high degree of independence and professionalism, including the ability to respond in a positive and flexible manner to change and uncertainty.

Eligibility

• Citizenship – To be eligible for employment with the ACIC, applicants must be an Australian citizen.
• Security Clearance - The Australian community expects ACIC employees to maintain the highest levels of security and integrity. Successful applicants will be required to obtain and maintain a minimum Negative Vetting Level 1 security clearance.
• Pre-Employment Screening – All candidates must satisfy an Organisational Suitability Assessment (OSA) prior to being offered employment at the ACIC. Please refer to the ACIC’s Character Standards for further information.

Notes

The ACIC is committed to diversity and inclusion. We celebrate and champion diversity to ensure we reflect the community we serve, and pride ourselves on our vibrant culture. We welcome applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, neurodiverse, mature aged employees and carers.

More information about our conditions is available in the ACIC Enterprise Agreement 2024-2027 on our website.

Getting to know the Australian Criminal Intelligence Commission (ACIC)

The Australian Criminal Intelligence Commission (ACIC) is Australia’s national criminal intelligence agency. Our vision is an Australia hostile to criminal exploitation.We work with our national and international partners to conduct investigations and collectintelligence to combat serious and organised crime, cybercrime and national security threats.We develop and maintain national information and intelligence sharing services and systems for use by state, territory and Commonwealth law enforcement agencies. We also deliver nationwide background checking services to support employment or entitlement decisions to keep the Australian community safe.The ACIC Board provides strategic direction to the ACIC and represents Commonwealth, state and territory law enforcement and other regulatory agencies.Our purpose is to protect Australia from criminal threats through coordinating a strategic response and collecting, assessing and disseminating intelligence and policing information.