Supervisor – Lending Quality Assurance

Qudos Bank; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible working options

14% super

Free counselling

Free flu vaccinations

Discounted gym memberships

Study assistance

Paid parental leave

Volunteer leave

Bereavement leave

Gender affirmation leave

Family violence leave

Bonus annual leave

Job summary

Bank Australia seeks a Supervisor - Lending Quality Assurance to lead the lending QA framework, ensuring compliance with regulatory and internal standards. You will oversee QA and audit activities, analyse outcomes, and drive improvements across lending processes, systems, policies and training.

The role involves stakeholder engagement, reporting and building a strong risk and compliance culture while supporting effective lending operations.

Qualifications

• Strong lending experience including leadership in a high-DLA environment.
• In-depth knowledge of lending policies, procedures, products, origination systems and credit risk.
• Solid understanding of regulatory requirements (National Credit Code, APRA, ASIC, AFCA).
• Leadership, coaching and stakeholder management skills; capable of building capability and driving accountability.

Responsibilities

• Lead and continuously improve the lending quality assurance framework and ensure oversight of loan origination quality and DLA compliance.
• Coach and support the Lending Quality Assurance team to drive performance and a culture of compliance.
• Conduct QA reviews and analyze findings to identify trends, risks and improvement opportunities in lending practices.
• Drive policy, process, system and training enhancements from QA, audit and risk outcomes.
• Support management of lending risk and compliance obligations; align with regulatory requirements.
• Oversee lending control testing, risk assessments and governance activities for operational risk management.
• Build relationships with internal stakeholders, auditors, regulators and scheme providers for QA outcomes.
• Support delegated lending authority activities and reporting to strengthen customer and business outcomes.

Skills

Lending risk management

Leadership & coaching

Policy & regulatory knowledge

Stakeholder management

Data analysis & reporting

Change management

Communication & influence

Proactive problem solving

Attention to detail

Job description

Through the merger of Bank Australia and Qudos Bank we're creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong foundations of our history and shared values as we bring together the best of both banks.

As Supervisor - Lending Quality Assurance, you will lead the delivery and continuous improvement of the bank's lending quality assurance framework, ensuring lending activities comply with regulatory requirements, internal policies and risk standards. You will oversee quality assurance and audit activities, analyse quality outcomes and drive improvements across lending processes, systems, policies and training to strengthen compliance, capability and customer outcomes.

Through stakeholder engagement, reporting and continuous improvement initiatives, you will help maintain a strong risk and compliance culture while supporting the ongoing effectiveness and integrity of the bank's lending operations.

This role can be based in Bendigo, Moe or Sydney.

• We have big plans to become Australia's most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 14% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Lead and continuously improve the lending quality assurance framework, ensuring effective oversight of loan origination quality, compliance and Delegated Lending Authority (DLA) requirements.
• Lead, coach and support the Lending Quality Assurance team, driving performance, capability development and a strong culture of compliance and continuous improvement.
• Conduct quality assurance reviews and analyse findings to identify trends, risks and opportunities for improvement across lending practices.
• Drive policy, process, system and training enhancements arising from quality assurance, audit and risk management outcomes.
• Support the management of lending risk and compliance obligations, ensuring alignment with regulatory requirements including responsible lending, privacy and credit reporting obligations.
• Oversee lending control testing, risk assessments and governance activities to support effective operational risk management and compliance outcomes.
• Build and maintain strong relationships with internal stakeholders, auditors, regulators and scheme providers to support successful quality assurance and audit outcomes.
• Support lending operations through delegated lending authority activities, reporting and continuous improvement initiatives that strengthen customer, compliance and business outcomes.

What you will bring

• Strong lending experience, including experience in a leadership role and experience operating under a high-level Delegated Lending Authority (DLA).
• Strong knowledge of lending policies, procedures, products, loan origination systems and credit risk management principles.
• Demonstrated understanding of lending legislation and regulatory requirements, including the National Credit Code, APRA, ASIC and AFCA obligations.
• Strong leadership, coaching and stakeholder management skills, with the ability to build capability and foster a culture of accountability and continuous improvement.
• Excellent analytical, reporting and decision-making skills, with the ability to identify trends, provide actionable insights and drive improvements.
• Proven experience developing and implementing policy, process and framework improvements within a lending or risk environment.
• Strong communication and influencing skills, with the ability to engage effectively across all levels of the organisation and with external stakeholders.
• A proactive and adaptable approach, with strong attention to detail, sound judgement and the ability to manage competing priorities in a fast-paced environment.
• Experience leading change initiatives and driving operational, compliance and quality improvements will be highly regarded.
• Commitment to Bank Australia's purpose, aspiration, values and brand as well as the B Corp ethos

By submitting an application you agree to Bank Australia's Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.

Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.