Senior Case Manager

Queensland Corrective Services; Beaudesert; On-site; AUD 85,000 - 105,000; Full time

Job summary

Queensland Corrective Services is seeking a Senior Case Manager to supervise the case management of high-risk offenders in the community, ensuring safety and adherence to court and parole conditions. This role involves risk assessment, program suitability reviews, and collaboration with police and government agencies.

The position requires degree-level qualifications in human services or criminology and the ability to work independently in remote Queensland communities, with a focus on

Qualifications

• Experience working within a legislative framework underpinning service delivery.
• Ability to work independently with professional discretion and sound judgement.
• Proven ability to build relationships with diverse stakeholders.

Responsibilities

• Deliver high-level offender case management in accordance with risk and need.
• Prepare and verify assessment and program documents to support supervision and rehabilitation.
• Develop plans to meet court and parole conditions and facilitate behavioural change.
• Coordinate information exchange with police and other agencies to optimise offender management.
• Supervise and monitor offenders; take breach action as required.
• Mentor and coach junior staff within the team.

Skills

Risk assessment

Case management

Governance & compliance

Stakeholder liaison

Judgement & decision-making

Education

Law

Criminology

Human services

Job description

Community Corrections is responsible for the supervision of adults who have been sentenced to a community-based order by the courts or released to parole by Parole Board Queensland. Community Corrections has a strong commitment to keeping communities safe, and reducing the risk of re-offending by facilitating positive behavioural change in supervised individuals to enable them to lead more productive crime-free lives.

In this role you will ensure a high level of community safety through the case management of offenders within the community in accordance with their assessed risk and need and maintains high standards of offender assessment practices that facilitate effective supervision and improve reintegration and rehabilitation of high-risk sexual and violent offenders.

The Primary Accountabilities Of The Senior Case Manager Include

• Understand and execute responsibilities in accordance with governance mechanisms to deliver compliance and support business improvement
• Conducting initial and progressive assessments of risk and program suitability
• Identifying and responding appropriately to risks arising from offender assessment including liaising with relevant managers, staff and external stakeholders
• Preparing high quality assessment documents and undertake verification and quality control of assessment and associated documents
• Ensure that you undertake direct interaction with a caseload of high risk sexual and violent offenders (including sexual, violent and other priority groups) assigned to you and appropriately identify risk and needs
• Develop appropriate plans to meet the conditions and requirements of court and parole board orders and facilitate appropriate behavioural and attitudinal change in offenders
• Ensure compliance with legislation and Agency procedures and standards for the case management of offenders
• Ensure that supervision practices and the monitoring of offenders contributes to ensuring the highest level of community safety and supports the achievement of internal oversight mechanisms
• Ensure the appropriate exchange of information with the Queensland Police Service and other government Agency's to optimise offender management
• Ensure security, maintenance, accuracy, access and appropriateness of case notes and intervention reports for appropriate staff and approved internal and external authorities
• Develop intervention strategies to facilitate appropriate behavioural and attitudinal change in offenders
• Monitor compliance with the requirements of orders and take breach action in accordance with prescribed procedures
• Co-ordinate, facilitate and monitor the implementation of offender management plans in accordance with assessed risk and need
• Ensure the timely provision of service and advice to courts, boards and other agencies regarding offenders.
• Execute duties as an officer of the Court
• Support the development of peers and delivery of quality offender management through peer verification, mentoring and coaching of junior and/or geographically displaced staff
• Conduct drug testing of offenders and maintain accurate statistics
• Promote and nurture a team culture that has good morale, values diversity and share knowledge and experience through informal and formal coaching/mentoring techniques in developing capability of entry- level case management staff.
• Emotional resilience to self-regulate and balance personal challenges that may arise whilst working and living in some of Queensland's most isolated communities

Essential Role Requirements Include

• Able to demonstrate experience working within a legislative framework that underpins a core service delivery area.
• Able to work self-sufficiently and be confident in your own professional discretion, reasoning, judgement and decision-making skills prior to seeking management validation.
• Able to demonstrate previous experiences of fostering a new relationship and receiving positive reinforcement in return to demonstrate the relationship was well developed.
• Communicate professionally and engages with respect with colleagues, offenders, management and stakeholders. Experience in working collaboratively with people from diverse cultural backgrounds.
• Ability to embrace diversity and maximise the whole range of skills and differences available within the workforce.

Mandatory requirements include, possession of a degree relevant for the human services or criminology fields such as Law, Justice, Humanities, Psychology, Social Sciences, Social Welfare, Health, Education, Business and Aboriginal and Torres Strait Islander Studies

A suitability pool may be created and utilised for recurring vacancies within the region for a period of up to 12 months.

Occupational group Community Care