Supermarket Customer Experience Leader

Bernardi Group; Forbes; On-site; AUD 35,000 - 50,000; Full time

Job summary

Bernardi Group is seeking a Customer Service Manager for a supermarket in Forbes, NSW. You will report to the Store Manager, lead the store team, and ensure a high standard of customer service, clean checkouts, and a safe shopping environment.

In this role you will manage staffing, training, and performance, oversee stock control and paperwork, and ensure compliance with WH&S and local regulations on controlled goods. A strong leadership mindset is essential.

Qualifications

• Experience leading a store team and running customer-facing operations.
• Strong customer service focus with ability to train and motivate staff.
• Knowledge of WHS requirements and safety best practices.
• Experience managing inventory, loss prevention, and stock accuracy.
• Familiarity with local laws related to cigarettes & alcohol sales.

Responsibilities

• Lead store staff to follow routines and processes.
• Monitor attendance, scheduling, and performance; manage WH&S compliance.
• Train, motivate and develop staff to reach potential.
• Communicate incidents and issues to Store Manager.
• Oversee stock checks, stock receipts, and invoicing accuracy.
• Ensure cleanliness, safety, and premium customer service at all times.
• Be available for emergency callouts and support store leadership.

Skills

Staff management

Customer service

Team leadership

Stock control

WHS compliance

Job description

Bernardi Group is seeking a Customer Service Manager for a supermarket in Forbes, NSW. You will report to the Store Manager, lead the store team, and ensure a high standard of customer service, clean checkouts, and a safe shopping environment.

In this role you will manage staffing, training, and performance, oversee stock control and paperwork, and ensure compliance with WH&S and local regulations on controlled goods. A strong leadership mindset is essential.