Store Customer Experience Leader

Bernardi Group; Orange City Council; Vor Ort; AUD 80.000 - 100.000; Vollzeit

Zusammenfassung

Bernardi Group in New South Wales is seeking a Customer Service Manager to lead store operations, develop a high-performing team, and ensure excellent customer experiences.

You will manage staff, scheduling, stock control, safety compliance, and loss prevention while upholding company policies and legal requirements. A proactive leader will drive productivity and service standards across the store.

Aufgaben

• Manage the store resources effectively and monitor staff training, development, and performance ensuring Store routines and processes are carried out effectively & accurate.
• Control annual leave and absenteeism of employees and be aware of WHS requirements for responsible departments.
• Encourage, train, motivate and develop the store staff so they reach their full potential.
• Ensure all Routine Cards are followed by the Store Team.
• Assist with the induction and training of new employees and further development and training of existing employees.
• Communicate to the Store Manager all incidents, damages, operational problems, or suggestions.
• Hold master key and be available for emergency callouts if required.
• Estimate sales one month in advance and schedule employee hours to meet productivity and payroll targets. Adjust the plan if required.
• Ensure all stock is scanned accurately at the checkout, eliminating keyed sales and mis-scanned stock. Report any issues back to Department Champions.
• Minimise stock losses caused by store damages and internal/external theft.
• Manage the sale of Cigarettes & Alcohol according to state law.
• Training and maintaining service standards across entire store. Each checkout to be presented clean and tidy.
• Ensure that correct stocktake/stock adjustment process is occurring in all departments, accurate receival of goods and accurate updating of invoices to give an accurate inventory.
• Ensure that the correct information essential for Department Champions/Duty Managers to carry out their responsibilities is communicated to them.
• Ensure that all equipment is in working order and is properly maintained.
• Maintain a clean, hygienic and pest-free store.
• Ensure all controls, policies, and procedures (e.g., WHS, Employee Handbook, Product Recall, Food Safety, Due Diligence, Handling of Payments etc) are followed.
• Ensure all current legislative and Bernardi internal requirements and responsibilities are always adhered to by store staff and maintain adequate records. Inform and train store staff in all company procedures to comply with legal requirements.
• Perform any special tasks as specified by the Store Manager that is in the nature of the role.

Jobbeschreibung

Bernardi Group in New South Wales is seeking a Customer Service Manager to lead store operations, develop a high-performing team, and ensure excellent customer experiences.

You will manage staff, scheduling, stock control, safety compliance, and loss prevention while upholding company policies and legal requirements. A proactive leader will drive productivity and service standards across the store.