Superannuation Enquiries Specialist — KPI Driven

LHD Lawyers; Sydney; Vor Ort; AUD 65.000 - 80.000; Vollzeit

Benefits dieser Stelle

Part-time or full-time options

Friendly, professional environment

Ongoing training and development

Long-term career opportunities

Zusammenfassung

LHD Lawyers in Sydney is seeking a Superannuation Project Officer to join our New Enquiry Team. This phone-based role delivers empathetic service to clients with potential superannuation insurance enquiries, with proactive outreach and KPI-driven performance in mind.

The role supports solicitors, maintains Salesforce data, and collaborates across channels to build lasting client relationships and a positive client experience.

Qualifikationen

• 2+ years of experience in a high-volume customer service/phone-based role
• 3+ years of experience in a corporate environment, KPI metrics led structure
• Excellent written and verbal communication skills
• Experience in Salesforce Lighting (desirable)
• Legal industry background (advantageous but not required)

Aufgaben

• Focu s on Superannuation matters
• Own performance outcomes and KPIs
• Handle client interactions related to Superannuation via phone, email and SMS
• Maintain accurate Salesforce lists and data
• Provide progress updates in Salesforce and Practice Management Platform
• Contribute to daily tracking and weekly data reporting
• Identify opportunities to improve connection and customer experience

Kenntnisse

Customer service

Phone-based work

Communication skills

Ausbildung

Administration qualifications or business/communication qualification

Tools

Salesforce Lightning

Jobbeschreibung

LHD Lawyers in Sydney is seeking a Superannuation Project Officer to join our New Enquiry Team. This phone-based role delivers empathetic service to clients with potential superannuation insurance enquiries, with proactive outreach and KPI-driven performance in mind.

The role supports solicitors, maintains Salesforce data, and collaborates across channels to build lasting client relationships and a positive client experience.