Superannuation Member Services Advisor

SustainRecruit; Melbourne; Sur place; AUD 55 000 - 68 000; Plein temps

Résumé du poste

SustainRecruit partners with a well-established Industry Superannuation Fund to deliver outstanding member service. You will be the first point of contact for members, guiding them through inquiries across phone, email and digital channels with professionalism and care.

You will resolve issues, provide clear information, and build trusted relationships, contributing to positive member outcomes and a genuine care for helping people in every interaction.

Qualifications

• Experience in a customer service or contact centre environment.
• Financial services experience is highly regarded but not essential.
• Excellent communication and active listening skills.
• Passion for helping people and solving problems.
• Confidence learning new systems and processes.
• Ability to manage multiple priorities in a fast-paced setting.

Responsabilités

• Handling inbound member enquiries via phone, email and other channels.
• Providing clear, accurate information to members.
• Understanding member needs and offering the best assistance.
• Resolving enquiries efficiently with timely follow-up.
• Building rapport and delivering an exceptional member experience.
• Collaborating with internal teams to achieve positive outcomes.
• Maintaining accurate member records and updates in systems.

Connaissances

Customer service experience

Strong communication

Active listening

Problem-solving

Description du poste

Looking for more than just another contact centre role?

This is an opportunity to join a well-established Industry Superannuation Fund where you'll help members make the most of their super through clear guidance, support and outstanding service, while building a genuine long-term career. The role focuses on assisting members with enquiries, providing information, resolving issues and delivering a simple, helpful member experience.

If you're currently working in a contact centre, customer service, banking, insurance or membership-based environment and enjoy helping people solve problems, we'd love to hear from you.

The Role

As part of a high-performing customer service team, you'll be the first point of contact for members seeking support, information and guidance.

Working across phone, email and digital channels, you'll help members better understand and manage their super, resolve enquiries and ensure every interaction is handled with professionalism and care.

You'll build trusted relationships while delivering a high standard of service and contributing to positive member outcomes.

This role is ideal for someone who enjoys speaking with people, solving problems and making a genuine difference in every interaction.

What You'll Be Doing

• Managing inbound member enquiries via phone, email and other service channels.
• Providing clear, accurate and consistent information to members.
• Understanding member needs and identifying the best way to assist
• Resolving enquiries efficiently and ensuring appropriate follow-up.
• Building rapport and delivering an exceptional member experience.
• Working collaboratively with internal teams to achieve positive outcomes.
• Maintaining accurate member records and system updates.

About You

• Financial services experience will be highly regarded but is not essential
• Experience in a customer service or contact centre environment.
• Strong communication and active listening skills.
• A genuine passion for helping people.
• Confidence learning new systems and processes.
• Problem-solving ability and a solutions-focused mindset.
• The ability to manage multiple priorities in a fast-paced environment.
• A positive, team-oriented approach and commitment to ongoing learning.

Why People Stay

This is an organisation that invests in its people, offers genuine career progression, and provides ongoing development opportunities as you grow your career.

Whether you're already working in financial services or looking to break into the sector, you'll be supported by experienced leaders, comprehensive training, and a culture that values collaboration and continuous learning.

Apply Now If you're looking for a customer-focused role with long-term career potential and the opportunity to join a supportive, high-performing team, we'd love to hear from you.

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