Summer FOH Staff

Fowles Wine; Avenel; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Casual employment

Vineyard setting

On-the-job training

Staff discounts

Future opportunities

Welcoming environment

Job summary

Fowles Wine in Avenel, VIC, is seeking enthusiastic Summer FOH Staff to join our friendly team. You will greet guests, take orders, serve wine and food, and contribute to a welcoming atmosphere in our vineyard setting.

This casual role offers flexible scheduling during the busy summer season, on-the-job training, and staff discounts on wines and other products. RSA certification is preferred or willingness to obtain it, and teamwork is essential.

Qualifications

• Previous hospitality, waiting or customer service experience is desirable.
• Strong interpersonal and communication skills to engage guests.
• Excellent attention to detail and organisational abilities.
• Positive, professional demeanour with genuine hospitality.
• Ability to work in a fast-paced environment during peak service times.
• Reliability and flexibility for summer months.
• Willingness to obtain RSA cert if not held.

Responsibilities

• Greet guests warmly and guide them to tables.
• Take food and beverage orders accurately and promptly.
• Serve meals and drinks with professionalism.
• Provide wine and menu recommendations to guests.
• Clear tables and maintain a clean dining environment.
• Process payments and manage till operations.
• Respond to guest inquiries with courtesy and discretion.

Skills

Hospitality experience

Customer service

Communication

RSA

Teamwork

Job description

Fowles Wine is a renowned winery located in the picturesque Avenel region of Victoria. We are dedicated to producing exceptional wines whilst providing our guests with an unforgettable hospitality experience. Our vineyard, cellar door, and dining facilities attract visitors from across Australia and beyond who seek quality wine, delicious food, and warm Australian hospitality. We pride ourselves on our commitment to excellence, sustainability, and creating memorable experiences for every guest who walks through our doors.

About the role

We are seeking enthusiastic and friendly Summer FOH (Front of House) Staff to join our team at Fowles Wine in Avenel, VIC. This is a casual position perfect for those looking to gain valuable hospitality experience during the busy summer season. As FOH Staff, you will be the face of our organisation, delivering exceptional customer service to our guests whilst they enjoy our wines, food, and vineyard setting. This role is essential in creating the welcoming atmosphere that defines the Fowles Wine experience.

What you’ll be doing

• Greeting guests warmly upon arrival and guiding them to their tables
• Taking food and beverage orders accurately and promptly
• Serving meals and drinks with professionalism and attention to detail
• Providing knowledgeable recommendations about our wine selection and menu offerings
• Clearing tables efficiently and maintaining a clean, inviting dining environment
• Processing payments and managing till operations accurately
• Responding to guest enquiries and resolving any concerns with courtesy and discretion
• Supporting kitchen and bar staff to ensure smooth service flow
• Following food safety and hygiene standards at all times
• Contributing to a positive team atmosphere and supporting colleagues

What we’re looking for

• Previous experience in hospitality, waiting, or customer service roles is highly desirable
• Strong interpersonal and communication skills with the ability to engage guests naturally
• Excellent attention to detail and organisational abilities
• A positive, professional demeanour and genuine passion for hospitality
• Ability to work efficiently in a fast-paced environment during peak service times
• Reliability and flexibility with availability during summer months
• Basic knowledge of wines and food pairings is beneficial but not essential
• Willingness to learn and adapt to our service standards and procedures
• Current RSA (Responsible Service of Alcohol) certification or willingness to obtain it
• Ability to work collaboratively as part of a team

What we offer

• Casual employment with flexible scheduling to suit your summer availability
• Opportunity to work in a beautiful vineyard setting with a strong team culture
• On-the-job training and support to help you develop hospitality skills
• Staff discounts on wines and other products
• Experience working with a respected winery brand in the Victorian wine region
• Potential for future opportunities with Fowles Wine for those who excel in the role
• A welcoming work environment where your contributions are valued