Student Support Officer

Department of Education, Western Australia; Shire Of Esperance; On-site; AUD 65,000 - 90,000; Full time

Job summary

Esperance Senior High School, part of the Department of Education, Western Australia, is recruiting a Student Support Officer to join the Student Services team. The role blends student wellbeing support, attendance and engagement work, event coordination, student leadership development, and day-to-day administration.

Based in Student Services, you will be the first point of contact for students seeking support, building positive relationships, connecting them with staff, services, and

Qualifications

• Australian/New Zealand citizen, permanent resident, or valid work visa.
• Working With Children Check (WWCC) before you start.
• Nationally Coordinated Criminal History Check and Screening Clearance required.

Responsibilities

• Student wellbeing support and attendance/engagement work.
• Front-desk Student Services support and triage of student needs.
• Coordinate communications and maintain confidential student records.
• Assist with attendance strategies and engagement initiatives.
• Support for Student Council and whole-school wellbeing events.
• Balance student support with broad admin responsibilities.

Job description

We are seeking to establish a pool of Student Support Officers for permanent and fixed term, full-time and part-time vacancies which may arise during the 2027 school year. Appointments may be offered at any time for vacancies that commence during this period.

We currently have 2 x permanent full-time positions commencing Term 1, 2027, whcih we intend to fill from this process.

Esperance Senior High School (SHS) offers a comprehensive secondary education from Year 7 to 12 and provides a range of curriculum subject choices and exciting extracurricular activities.

The school has a reputation for providing strong academic and vocational programs and for offering a wide choice of courses to meet a variety of student learning needs. Students consistently achieve to a high level in a variety of programs, including final Year 12 Australian Tertiary Admission Rank (ATAR) and Vocational Education and Training (VET) pathway results.

Esperance lies in the South-East of Western Australia, some 730 kilometres from Perth. The town has won awards for its stunning natural environment and is one of Western Australia’s best kept tourist secrets.

Find out more about our school by visiting esperanceshs.wa.edu.au or Schools Online.

Location and Community

Esperance lies on the South-East of Western Australia, some 730 kilometres from Perth. The town has won awards for its stunning natural environment and is one of Western Australia’s best kept tourist secrets. Discover more in the video below.

The Role

Esperance SHS is seeking a Student Support Officer to join our Student Services team. This is a diverse and rewarding role that combines student wellbeing support, attendance and engagement work, event coordination, student leadership development, and day-to-day administration.

Based in Student Services, you will be the first point of contact for students seeking support. The successful applicant will build positive relationships with young people, listen to their needs, and connect them with appropriate staff, services, and interventions.

A key focus of the position is improving student attendance, engagement, and wellbeing. Working closely with the Student Services Coordinator, Year Coordinators, School Psychologist, and other support staff, you will assist with implementing attendance strategies, supporting students experiencing barriers to engagement, and maintaining regular communication with families.

This role requires a highly organised individual who can effectively balance student support with a broad range of administrative responsibilities. The successful applicant will maintain accurate and confidential student records, manage student services processes and documentation, coordinate communications, and ensure follow-up actions are completed in a timely manner.

In addition to supporting individual students, the Student Support Officer will play a leading role in promoting a positive school culture through the coordination of whole-school wellbeing initiatives, student leadership opportunities, lunchtime engagement activities, and support for the Student Council.

Key Features of the Role

• Student wellbeing and pastoral care support.
• Attendance monitoring and engagement interventions.
• Front-desk Student Services support and student triage.
• Significant administrative coordination and record keeping.
• Leadership of whole-school wellbeing events and awareness campaigns.
• Coordination and support of the Student Council.
• Development of lunchtime engagement activities and student connection opportunities.
• Collaboration with internal and external support services.
• Contribution to case management and student support planning.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Sally McLaren, Programme Coordinator Student Services, on [phone] or emailing [e-mail].

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.

Eligibility

To work with us, you must:

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• obtain a valid Working With Children Check before you start; and
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.

Additional eligibility and training requirements are outlined in the attached Job Description Form (JDF).

For technical support submitting your application, you can call the Department of Education’s Recruitment team on [phone] for assistance.

Advertised Vacancy Number: IPS/SS1071135

The Department applies a four (4) day breach period to this selection process.

Applications close:

4.30pm (AWST) on Friday, 13 November 2026