Student Support Officer

Cape York Partnership; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Cape York Partnership (CYP) is a non-profit Indigenous organisation empowering the communities of Cape York. The Student Support Officer (SSO) reports to the Team Leader Academic Leaders and manages the Brisbane region ALS phase, coordinating scholarships and student supports.

You will recruit eligible students, provide case management, arrange tutors and mentors, and collaborate with partner schools to help students gain OP/QCE scores and entry into tertiary education.

Qualifications

• Demonstrated case management experience, able to provide student centred supports.
• Ability to communicate with young Indigenous people and develop working relationships.
• Organisational and communication skills.
• Understanding of issues affecting Indigenous young people from remote communities.
• Sound interpersonal and teamwork skills.
• Self-motivated and able to work independently.
• Strong oral and written communication skills (including computer skills).
• A current driver's license.
• A knowledge of Australian Indigenous cultures and ability to communicate effectively with Indigenous Australians.
• Possess a Working with Children Blue Card, successfully complete a Police Check.

Responsibilities

• Recruit eligible students to participate in the ALS and ensure quota scholarship positions are filled.
• Provide support to ALS students to aid high retention in the Cape York Leaders Program.
• Provide effective case management to ensure students achieve academic and non-academic goals.
• Ensure ALS students gain OP/QCE scores and entry into tertiary education.
• Develop professional relationships with schools, families and service providers.
• Maintain administrative systems and assist with routine tasks.
• Capture interactions and service provision on the CYP database and keep information current.

Skills

Case management

Student support

Communication

Organisational skills

Independent worker

Written communication

Driver's license

Cultural awareness

Working with Children Blue Card

Police Check

Education

Tertiary qualification in relevant field

Job description

Cape York Partnership (CYP) is a non-profit Indigenous organisation empowering the people of Cape York to choose a life they have reason to value. Our partnership consists of 10 entities working on areas of policy, empowerment, education, employment, health, language and culture. We Co-design all our initiatives with the people of Cape York so they can lead the changes they need for their communities to prosper.

Cape York Partnership has been working throughout the region, in partnership with the people of Cape York, for 20 years.

Every entity of Cape York Partnership works towards one agenda - the Pama Futures Agenda. It's a single cohesive reform framework incorporating land rights, empowerment and economic development for the people of Cape York, by the people of Cape York.

Our vision is for the people of Cape York to have the capabilities to choose a life that they have reason to value. To achieve this, the people of Cape York designed and agreed to an empowerment roadmap in 2018 called the Pama Futures Agenda. It is a single cohesive reform agenda focussed on social, economic and cultural development of the first nations of Cape York Peninsula.

'Pama' means the Indigenous people of Cape York and 'Futures' refers to their collective vision for the next generations of pama. It represents the best chance we have to close the gap on Indigenous disparity in our region and it guides all the work we do here at CYP.

About the organisation

Cape York Partnership (CYP) is a non-profit Indigenous organisation empowering the people of Cape York to choose a life they have reason to value. Our partnership consists of 10 entities working on areas of policy, empowerment, education, employment, health, language and culture. We Co-design all our initiatives with the people of Cape York so they can lead the changes they need for their communities to prosper.

Cape York Partnership has been working throughout the region, in partnership with the people of Cape York, for 20 years.

Every entity of Cape York Partnership works towards one agenda - the Pama Futures Agenda. It's a single cohesive reform framework incorporating land rights, empowerment and economic development for the people of Cape York, by the people of Cape York.

Pama Futures Agenda

Our vision is for the people of Cape York to have the capabilities to choose a life that they have reason to value. To achieve this, the people of Cape York designed and agreed to an empowerment roadmap in 2018 called the Pama Futures Agenda. It is a single cohesive reform agenda focussed on social, economic and cultural development of the first nations of Cape York Peninsula.

'Pama' means the Indigenous people of Cape York and 'Futures' refers to their collective vision for the next generations of pama. It represents the best chance we have to close the gap on Indigenous disparity in our region and it guides all the work we do here at CYP.

About the program

The Cape York Leaders Program supports the development of current and future Cape York leaders. Cape York Partnership is committed to empowering talented Indigenous leaders of the region to drive and own the Cape York Agenda by providing them with the necessary leadership skills.

The Academic Leaders Secondary (ALS) phase offers scholarships and support to assist talented Indigenous students enter credible academic institutions and graduate with a standard of excellence.

About the role

The Student Support Officer (SSO) reports to the Team Leader Academic Leaders and is responsible for the strategic planning and management of the Academic Leaders Secondary Phase in the Brisbane region and other areas when required.

Key accountabilities

• To recruit eligible students to participate in the Academic Leaders Secondary (ALS) to ensure that the quota scholarship positions are filled at all times.
• Provide support to ALS students that assist in a high retention of students on the Cape York Leaders Program.
• Provide effective case management to ensure students have the support they need to achieve their academic and non-academic goals.
• Ensure ALS students receive sufficient support to allow them to prioritise and focus on their academic achievements to gain OP/QCE score and entry into tertiary education.

Scholarship Management

• Recruit eligible students to ensure all scholarship positions filled all of the time.

Student Case Management

• Develop and foster ongoing supportive relationships with students, school staff, their families and communities to ensure students feel supported, stay with the program and complete their academic studies.
• Ensure students have access to tutors and mentors where needed.
• Prepare, assess, plan, implement, monitor and review case management plans for students.
• Provide information, support, referral and advocacy to students as required.
• Act as a liaison point for partner schools staff and other service providers working with ALS students.
• Capture all interactions and service provision with students, families and schools on the CYLP Database and maintain with current information.

Leadership Development

• Work with students to develop Leadership Plans.
• Assist students to achieve the goals in their Leadership and Transition plan s.
• Assist in the implementation of workshops and training.
• Assist students in the transition from secondary school to tertiary institutions.

Other

• Develop professional relationships an d links with service providers and other stakeholders.
• Maintain appropriate administrative systems and assist with routine administrative tasks.
• Undertake other duties as directed.

General

• Ensure safe work practices and a safe work environment is maintained at all times in accordance with the CYP Health, Safety and Environmental Management Plan.
• Commitment to strive towards continued organisation improvement for the pursuit of excellence.
• Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment.
• Adhere to the CYP Code of Conduct.
• Compliance with the CYP Child and Youth Risk Management Strategy to ensure the safety and wellbeing of children and young persons who use our services.

Qualifications and experience

Essential criteria

• Demonstrated case management experience, able to provide student centred supports.
• Demonstrated ability to communicate with young Indigenous people and to develop and maintain appropriate working relationships with client base.
• Demonstrated organisational and communication skills.
• Understanding of issues affecting Indigenous young people from remote communities.
• Sound interpersonal and teamwork skills.
• Self-motivated and able to work independently.
• Demonstrated well-developed oral and written communication skills (including computer skills).
• A current driver's license.
• A knowledge of Australian Indigenous cultures and an ability to communicate effectively with Indigenous Australians and a commitment to their social, economic and cultural development.
• Possess a Working with Children Blue Card, successfully complete a Police Check.

Desirable

• Tertiary level qualification in relevant field.
• Experience working in and/or with Cape York communities.

Key Attributes

• Consistent with CYP's values and behaviours
• Initiative and self-motivation
• Results focused
• Analytical and problem solving ability
• Communication (verbal and written) skills
• Capacity to build and sustain respectful professional relationships
• Personal leadership
• Behave in a way that contributes to a workplace that endorses diversity and is intolerant of discrimination, harassment and bullying behaviour.
• Maintain strict confidentiality of all information which comes into your possession or knowledge as a result of your employment