Student Support Manager

Yalari Limited; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Job summary

Yalari Limited on the Gold Coast is seeking an experienced Student Support Manager to lead a geographically dispersed team of Student Support Officers across 12 partner schools, guiding care for Scholars and strengthening family and community relationships with culture at the heart of the program.

You will champion a values-driven, collaborative culture, oversee performance, wellbeing and professional development, and ensure data-informed decisions through effective use of our CRM.

Qualifications

• Qualifications in social work, education, community development or youth services (desirable).
• Proven experience managing a remote high performing team.
• Strength in building trusting relationships with students, families and school partners.
• Experience working as part of an integrated support or case management team.
• Excellent communication, organisation and time-management skills.

Responsibilities

• Lead by example in shaping and sustaining Yalari’s values-driven culture.
• Manage and support Student Support Officers across 12 partner schools, ensuring consistently high levels of care for students.
• Partner with the existing Student Support Manager and the Managing Director to manage performance, wellbeing and professional development of your team.
• Ensure accurate and timely case notes are recorded for all student interactions.
• Build and maintain strong, strategic relationships with partner schools and staff.
• Collaborate with families, carers and communities, including attending school meetings and community gatherings.
• Support the Philanthropy team by coordinating high-quality student updates for sponsors.
• Represent Yalari at key events, supporting students as ambassadors of the program.
• Use Yalari’s CRM system to maintain high-quality data and inform evidence-led decision-making.
• Contribute actively to a collaborative, transparent and supportive team environment.

Skills

People management

Stakeholder relationships

Communication

Remote team leadership

Cultural awareness

Education

Bachelor’s degree in Social Work/Education/Community Development or Youth Services

Job description

Make a meaningful difference. Lead with purpose. Build futures.

Yalari is seeking an experienced, values‑driven Student Support Manager to lead, inspire and support a team of Student Support Officers working across 12 of our partner schools across Australia.

This is a rare opportunity to step into a leadership role where relationships, culture and impact sit at the heart of everything you do. If you are a skilled people manager who thrives on collaboration, relationship building and seeing young people succeed, this role offers purpose, autonomy and the chance to make lasting change.

About the Role

As Student Support Manager, you will oversee and mentor a geographically dispersed team of Student Support Officers who provide care and guidance to Yalari Scholars and work to support and foster relationships with families, communities and partner boarding schools in throughout the country.

You will play a pivotal role in ensuring our scholars are supported academically, socially, emotionally and culturally, working closely with families, schools and internal teams to ensure every student has the best chance to thrive.

This role requires strong relational leadership, sound judgement, cultural awareness, and the ability to balance strategic oversight with hands‑on support.

A strong understanding of Aboriginal and Torres Strait Islander cultures will be invaluable in this work and is highly regarded.

For over 20 years, Yalari has been changing lives—creating pathways to opportunity for Indigenous children from remote and regional communities through full secondary education scholarships at Australia’s leading boarding schools.

Our support doesn’t stop at enrolment. We walk alongside students throughout their schooling, nurturing their confidence, wellbeing and connection to culture. Beyond graduation, our alumni remain part of a powerful lifelong community—supported to grow as leaders, professionals and contributors to Australia.

Yalari is built on deep, respectful partnerships: with students and families, with schools, and with the generous organisations and individuals who believe in our mission.

Our CORRIE values—Compassion, Openness, Respect, Resilience, Inclusiveness and Excellence—guide how we work, how we lead, and how we show up for each other and our students.

Key Responsibilities

In this leadership role, you will:

Lead by example in shaping and sustaining Yalari’s values‑driven culture

Manage and support Student Support Officers across 12 partner schools, ensuring consistently high levels of care for students.

Partner closely with the existing Student Support Manager and the Managing Director to manage performance, wellbeing and professional development of your team.

Ensure accurate and timely case notes are recorded for all student interactions

Build and maintain strong, strategic relationships with partner schools—working daily with boarding, wellbeing and leadership staff.

Collaborate with families, carers and communities, including attending school meetings and community gatherings where appropriate.

Support the Philanthropy team by coordinating high‑quality student updates for sponsors.

Represent Yalari at key events, supporting students to act as ambassadors of the program.

Use Yalari’s CRM system to maintain high‑quality data and inform evidence‑led decision‑making.

Contribute actively to a collaborative, transparent and supportive team environment.

Travel & Location

This role is based at the Yalari Head Office at the Gold Coast. The role will involve some interstate and intrastate travel.

About You

You bring warmth, professionalism and confidence to your leadership, along with:

Qualifications in social work, education, community development or youth services (desirable).

Proven experience managing a remote high performing team.

Strength in building trusting relationships with students, families and school partners.

Experience working as part of an integrated support or case management team

Excellent communication, organisation and time‑management skills.

Confidence working independently while contributing strongly to a team.

A high level of discretion and respect when handling sensitive information.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Applications Close 30 September 2026.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?
• Do you have Community Services experience?
• Do you have experience managing teams remotely?