Student Success Program Manager

Box Hill Institute of TAFE; Melbourne; On-site; AUD 93,000 - 127,000; Full time

Benefits offered by this job

Flexible work arrangements

On-site parking

Career progression opportunities

Generous leave options

Health & wellbeing supports

Novated leasing

Job summary

Box Hill Institute seeks a Senior Student Success Program Manager to lead the strategic and operational oversight of the Student Success Program. You will drive planning, governance, reporting and evaluation to improve student wellbeing, engagement, retention and completion for diverse groups.

You will collaborate across Student Life, faculties and external partners to deliver an evidence-informed approach to student success, working within budget and timelines to achieve meaningful outcomes for

Qualifications

• A relevant degree or postgrad qualification in project management, community services, health promotion, student support, education, public sector administration or related discipline, or equivalent senior-level experience.
• Significant experience leading complex programs or externally funded projects from planning through implementation and evaluation.
• Proven people leadership experience and workforce planning.

Responsibilities

• Lead and continuously improve the Student Success service model, including workforce planning and escalation pathways.
• Provide leadership and guidance to Student Success Coordinators.
• Oversee program governance, reporting, budget monitoring and risk management.

Skills

Leadership

Governance

Stakeholder engagement

Data-driven

Contract milestones

Education

Relevant degree or postgraduate qualification

Job description

Lead a program that makes a real difference to student lives.

Box Hill Institute | Full-time | Fixed-term opportunity

Join Box Hill Institute as our Student Success Program Manager and drive the implementation, governance and continuous improvement of a high-impact program designed to improve student wellbeing, engagement, retention and completion outcomes. This is an exciting leadership opportunity for an experienced manager who is passionate about creating equitable pathways to success for students while leading strategic partnerships, program delivery, and service excellence.

This is a full-time, fixed-term role until 31 December 2029. Salary is $110,312 per annum, plus 12% superannuation.

Why work with us?

At Box Hill Institute, we offer more than just a job - we offer a supportive and rewarding work environment where your wellbeing, growth and achievements are celebrated. Our benefits are designed to help you thrive both professionally and personally:

• Flexible work arrangements to support work-life balance
• On-site parking for added convenience
• Career progression opportunities and reward & recognition programs to celebrate your success
• Generous leave options such as Defence Reserve Service, Emergency Response, up to 20 days paid Family Violence leave and up to 16 weeks paid Parental Leave
• Health and wellbeing supports and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
• Financial perks like novated leasing and salary packaging
• Exclusive staff discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our on-campus retail services such as floristry, day spa and beauty salons, hairdressing salon, barbershop, restaurant, vet & dog grooming - all delivered by students in training, under the supervision of their teacher

About the role

Reporting to the Associate Director, Student Life, the Student Success Program Manager is a senior leadership role responsible for the strategic and operational oversight of the Student Success Program. You will lead program planning, implementation, governance, reporting and evaluation while ensuring activities are delivered on time, within budget and achieve meaningful outcomes for students experiencing barriers to participation.

Working collaboratively across Student Life, teaching faculties, government stakeholders, community organisations and external service providers, you will help shape an integrated, evidence-informed approach to student success across the Institute.

What you’ll do:

• Lead and continuously improve the Student Success service model, including workforce planning, service quality, practice standards and escalation pathways
• Provide leadership, guidance and support to Student Success Coordinators, ensuring effective workload management and professional practice oversight.
• Oversee program governance, contract milestones, reporting, budget monitoring, risk management and compliance requirements.
• Build strong partnerships with faculties, government stakeholders, community organisations and external providers to support student engagement and success.
• Lead training, capability development and change initiatives that strengthen early intervention and student support practices.
• Manage complex and high-risk student matters, ensuring appropriate governance, escalation and support pathways are in place.
• Use data, evaluation and evidence to measure program impact, identify improvement opportunities and drive continuous improvement.
• Prepare strategic reports, governance papers, briefings and recommendations for senior leadership.

About You:

To be successful in this role, you will have:

Qualifications

• A relevant degree or postgraduate qualification in project management, community services, health promotion, student support, education, public sector administration or a related discipline, or an equivalent combination of education, training and extensive senior-level experience.

Experience & Expertise

• Significant experience leading complex programs or externally funded projects from planning through to implementation and evaluation.
• Proven people leadership experience, including staff management, workforce planning, workload allocation and service quality oversight.
• Strong experience in governance, risk management, stakeholder engagement, reporting and contract milestone delivery.
• Demonstrated ability to prepare high-quality reports, briefings and recommendations for senior leaders and stakeholders.
• Experience using evidence, data and evaluation to improve program and service outcomes.
• A strong understanding of student wellbeing, inclusion, engagement, retention and support services within a TAFE, higher education or related environment.

About us:

For over 100 years, we've been changing lives for the better, continuing to make this world a better place for all. By providing people with opportunities to expand their knowledge, experience and understanding of the world, we empower them to change their lives.

Our students can pursue everything - non-accredited short courses through the Centre for Adult Education (CAE); senior secondary qualifications including the Victorian Certificate of Education (VCE) and VCE Vocational Major (VCE VM); vocational certificates (including pre-apprenticeships, apprenticeships and traineeships) and diplomas; and higher education degrees and a graduate certificate.

We are committed to a highly motivated and aligned workforce, so we'll be by your side to enable you, help you grow and offer you benefits which enhance your work-life balance.

For specific enquiries relating to this position, please contact Simone Spicer, Associate Director - Student Life at ********@boxhill.edu.au

Please note: We will be assessing applications as they come in and the position may be filled before the closing date

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Commitment to child safety

Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people.

We believe that child safety is everyone's responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute's Child Safety Policy and Procedures.

All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute's pre-conditions for employment.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.