Education Administrator - Hawthorn Program

Box Hill Institute; Melbourne; On-site; AUD 69,000 - 84,000; Part time

Benefits offered by this job

Flexible work arrangements

On-site parking

Career progression & recognition

Generous leave options

Health & wellbeing supports

Financial perks

Staff discounts

Job summary

Box Hill Institute is seeking an Education Administrator for the Hawthorn Program. This part-time, fixed-term role supports the Foundation Education College with high-level administration and student services to ensure a smooth daily operation.

You will work closely with leadership, teachers and industry partners, providing professional customer service, data management and enrolment support. A strong organisational skillset and proficiency with Office tools are essential.

Qualifications

• Relevant qualifications in Business Administration, Office Administration or related discipline.
• Experience providing high‑quality customer service to diverse stakeholders.
• Excellent verbal and written communication skills and attention to detail.

Responsibilities

• Provide high-level administrative support for course enquiries, student assistance and financial administration.
• Deliver professional customer service to students, staff, industry partners and external stakeholders.
• Maintain student records and data entry in line with policies and procedures.
• Assist enrolment administration, re-enrolments, leave requests, refunds and system inquiries.
• Coordinate events such as open days, information sessions and student engagement activities.
• Liaise with students, teachers and employers about attendance and timetables; support scheduling.

Skills

Customer service

Microsoft Office

Data entry

Records management

Communication

Education

Business Administration

Office Administration

Tools

Student One

CELCAT

Finance One

Job description

Education Administrator - Hawthorn Program

Ready to make a difference in student success? Join our team as an Education Administrator and help deliver an exceptional student experience.

Box Hill Institute | Part-time | Fixed-term position

Join Box Hill Institute and play a key role in supporting the Hawthorn College of Sport Program. This is an exciting opportunity for an organised and customer-focused administration professional to provide high-level administrative support, coordinate key operational activities, and help deliver an exceptional experience for students, staff and industry partners.

This is a part-time (0.4 EFT), fixed term role until 31 December 2028. Salary is $76,425 pro rata, per annum, plus 12% superannuation.

Why work with us?

At Box Hill Institute, we offer more than just a job - we offer a supportive and rewarding work environment where your wellbeing, growth and achievements are celebrated. Our benefits are designed to help you thrive both professionally and personally:

• Flexible work arrangements to support work-life balance
• On-site parking for added convenience
• Career progression opportunities and reward & recognition programs to celebrate your success
• Generous leave options such as Defence Reserve Service, Emergency Response, up to 20 days paid Family Violence leave and up to 16 weeks paid Parental Leave
• Health and wellbeing supports and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
• Financial perks like novated leasing and salary packaging
• Exclusive staff discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our on-campus retail services such as floristry, day spa and beauty salons, hairdressing salon, barbershop, restaurant, vet & dog grooming - all delivered by students in training, under the supervision of their teacher

About the role

The Education Administrator - Hawthorn Program is responsible for delivering a broad range of administrative and operational support across the Foundation Education College. You will work closely with leadership teams, teachers, students and external stakeholders to ensure the smooth delivery of daily operations and high-quality customer service.

What you'll do:

• Provide high-level administrative support, including course enquiries, student assistance, financial administration and general office operations.
• Deliver professional and responsive customer service to students, staff, industry partners and external stakeholders.
• Assist with maintaining student records, data entry and ensuring documentation is processed accurately and in line with Institute policies and procedures.
• Support enrolment administration, re-enrolments, leave requests, refunds and student management system enquiries.
• Coordinate and support events such as open days, information sessions, careers activities and student engagement initiatives.
• Liaise with students, teachers and employers regarding attendance, timetable changes and appointments.
• Contribute to continuous improvement initiatives by identifying and implementing more efficient administrative processes.
• Assist with financial administration activities, including purchase orders and invoicing processes.
• Support compliance, reporting and quality assurance activities across the Faculty.

About You:

• Relevant qualifications in Business Administration, Office Administration or a related discipline, or an equivalent combination of training and experience.
• Previous administration experience, ideally within an education, training or professional services environment.
• Demonstrated experience providing exceptional customer service and support to a diverse range of stakeholders.
• Excellent verbal and written communication skills, with the ability to prepare accurate correspondence and documentation.
• Strong organisational and time management skills, with the ability to prioritise competing tasks and meet deadlines.
• Advanced computer skills, including proficiency in Microsoft Office applications.
• Experience using student management, finance or scheduling systems will be highly regarded, particularly Student One, CELCAT or Finance One.
• Strong problem-solving skills, sound judgement and a proactive approach to identifying solutions and process improvements.
• Alignment with a child-safe, inclusive and values-based workplace
• Have, or be willing to obtain, Victorian Working with Children Check and National Police Check clearance.

About us:

For over 100 years, we've been changing lives for the better, continuing to make this world a better place for all. By providing people with opportunities to expand their knowledge, experience and understanding of the world, we empower them to change their lives.

Our students can pursue everything - non-accredited short courses through the Centre for Adult Education (CAE); senior secondary qualifications including the Victorian Certificate of Education (VCE) and VCE Vocational Major (VCE VM); vocational certificates (including pre-apprenticeships, apprenticeships and traineeships) and diplomas; and higher education degrees and a graduate certificate.

We are committed to a highly motivated and aligned workforce, so we'll be by your side to enable you, help you grow and offer you benefits which enhance your work-life balance.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Commitment to child safety

Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people.

We believe that child safety is everyone's responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute's Child Safety Policy and Procedures.

All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute's pre-conditions for employment.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.