Student Success Coordinator

Box Hill Institute, ABN 76 268 630 462; City of Melbourne; On-site; AUD 88,000 - 94,000; Full time

Benefits offered by this job

Flexible work arrangements

On-site parking

Career progression opportunities

Defence leave / emergency leave

Job summary

Box Hill Institute is hiring three Student Success Coordinators to lead the Wrap Around Services Program across campuses. You will proactively engage at-risk students, coordinate tailored support, and work with faculties and Student Life services to boost retention and success.

The roles are full-time, fixed-term until 31 December 2029, with 12% superannuation. Join a supportive environment with flexible work, on-site parking and ongoing career progression.

Qualifications

• This role requires a degree in Social Work, Community Services or related discipline.
• Experience in student support, case coordination and early intervention.
• Ability to coordinate referrals and monitor outcomes for diverse needs.
• Strong collaboration with stakeholders to achieve positive outcomes.

Responsibilities

• Identify students at risk and engage them using attendance and engagement data.
• Deliver outreach and re-engagement activities in early study weeks.
• Develop and monitor individual support plans tailored to needs.
• Coordinate referrals to wellbeing, financial, housing, and other supports.
• Act as a key contact for faculties and student services.
• Maintain accurate case records and reporting.
• Support orientations and student life initiatives.
• Contribute to system improvements and referral pathways.

Skills

Student support

Case management

Early intervention

Stakeholder engagement

Communication

Organisational skills

Empathy

Digital literacy

Education

Degree in Social Work or Community Services

Job description

$87,524 - $93,951 a year

Contract

1d ago , from Box Hill Institute, ABN 76 268 630 462

Ready to make a lasting impact on student success? Join Box Hill Institute and help students overcome barriers, stay engaged and achieve their goals.

Help students stay connected, overcome barriers and achieve their educational goals. Join Box Hill Institute as a Student Success Coordinator and play a key role in delivering our Wrap Around Services Program, supporting students who are at heightened risk of disengagement or non-completion. Working closely with faculties and Student Life services, you will provide proactive outreach, coordinate tailored support, and make a meaningful impact on student retention, engagement and success across the Institute.

These are full-time, fixed-term roles until 31 December 2029. Salary is $87,524 per annum, plus 12% superannuation.

Why work with us?

At Box Hill Institute, we offer more than just a job - we offer a supportive and rewarding work environment where your wellbeing, growth and achievements are celebrated. Our benefits are designed to help you thrive both professionally and personally:

• Flexible work arrangements to support work-life balance
• On-site parking for added convenience
• Career progression opportunities and reward & recognition programs to celebrate your success
• Generous leave options such as Defence Reserve Service, Emergency Response, up to 20 days paid Family Violence leave and up to 16 weeks paid Parental Leave
• Health and wellbeing supports and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
• Financial perks like novated leasing and salary packaging
• Exclusive staff discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our on-campus retail services such as floristry, day spa and beauty salons, hairdressing salon, barbershop, restaurant, vet & dog grooming - all delivered by students in training, under the supervision of their teacher

About the role

We are seeking three Student Success Coordinators to lead the implementation of the Wrap Around Services Program across Box Hill Institute. Reporting to the Student Success Program Manager, you will work with an allocated portfolio of students and faculties to identify and engage students who may be at risk of withdrawing from their studies.

This is a highly collaborative and rewarding role that combines student support, early intervention, case coordination and stakeholder engagement. You will work across Box Hill Institute campuses, partnering with teaching teams, Student Life services and external support providers to ensure students receive timely and effective assistance throughout their learning journey.

What you'll do:

• Proactively identify and engage students at heightened risk of non-completion using attendance, enrolment and student engagement data.
• Deliver targeted outreach and re-engagement activities during the critical first 6-8 weeks of study and throughout the student lifecycle.
• Develop, implement and monitor individual support plans tailored to student needs.
• Coordinate referrals to internal and external services, including wellbeing, accessibility, financial, housing, cultural and specialist supports.
• Act as a key contact for allocated faculties, providing advice on student engagement, intervention and referral pathways.
• Maintain accurate case records, intervention data, student feedback and outcome reporting.
• Recognise and respond to elevated risk or complex situations, escalating matters appropriately when required.
• Support orientations, group engagement activities and initiatives that strengthen student connection and success.
• Contribute to continuous improvement of systems, referral pathways, reporting processes and student success initiatives.
• Collaborate with teaching teams, Student Life services and external stakeholders to improve student retention, progression and completion outcomes.

About You:

To be successful, you will bring a passion for student wellbeing and success, along with experience supporting individuals facing complex barriers to participation and achievement.

Qualifications, Knowledge & Skills:

• A degree qualification in Social Work, Community Services or a related discipline.
• Demonstrated experience in student support, case management, case coordination, early intervention, community services or education support.
• Experience developing support plans, coordinating referrals and monitoring outcomes for individuals with diverse or complex needs.
• Experience working collaboratively with a range of stakeholders to achieve positive client or student outcomes.
• Highly developed communication, relationship-building and stakeholder engagement skills.
• Strong organisational skills with the ability to manage competing priorities, caseloads and deadlines.
• High level of empathy, cultural awareness and commitment to inclusive practice.
• Strong digital literacy with experience using case management, student management or data systems.
• Alignment with a child-safe, inclusive and values-based workplace
• Have, or be willing to obtain, Victorian Working with Children Check and National Police Check clearance.

About us:

For over 100 years, we've been changing lives for the better, continuing to make this world a better place for all. By providing people with opportunities to expand their knowledge, experience and understanding of the world, we empower them to change their lives.

Our students can pursue everything - non-accredited short courses through the Centre for Adult Education (CAE); senior secondary qualifications including the Victorian Certificate of Education (VCE) and VCE Vocational Major (VCE VM); vocational certificates (including pre-apprenticeships, apprenticeships and traineeships) and diplomas; and higher education degrees and a graduate certificate.

We are committed to a highly motivated and aligned workforce, so we'll be by your side to enable you, help you grow and offer you benefits which enhance your work-life balance.

For specific enquiries relating to this position, please contact Simone Spicer, Associate Director - Student Life at ********@boxhill.edu.au

Please note: We will be assessing applications as they come in and the position may be filled before the closing date

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Commitment to child safety

Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people.

We believe that child safety is everyone's responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute's Child Safety Policy and Procedures.

All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute's pre-conditions for employment.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.

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