See Administration Officer

Navitas; Sydney; On-site; AUD 60,000 - 78,000; Full time

Benefits offered by this job

Flexible working arrangements

Salary packaging & novated leasing

2 paid volunteer days per year

Health & wellbeing packages

Job summary

Navitas Skilled Futures is seeking a capable Administration Officer to provide high‑quality administrative support across all services and programs. You will handle inquiries, maintain records, and assist with data entry and reporting, while contributing to a positive client experience.

The role involves collaboration with internal teams, managing documentation, invoicing where required, and supporting events and program activities in a dynamic education environment.

Qualifications

• High attention to detail and accuracy.
• Demonstrated experience providing administrative support in an education environment.
• Demonstrated high level written and verbal communication skills with ability to liaise with stakeholders in a multicultural environment.
• Advanced computer skills including Microsoft Office suite.
• Awareness of diverse cultural perspectives and sensitive approaches.

Responsibilities

• Provide high-quality administrative support across services and programs.
• Deliver excellent customer service and respond to enquiries promptly.
• Maintain accurate electronic records to ensure compliance.
• Perform data entry and assist with reporting requirements.
• Assist with site events and stakeholder coordination.

Skills

MS Office

Administrative support

Stakeholder liaison

Written & verbal comms

Attention to detail

Education

Education/admin background

Tools

VETtrak

Job description

Company Description

Navitas Skilled Futures, part of the leading global education provider Navitas, has helped over 300,000 people live their best lives by delivering the Adult Migrant English Program (AMEP) to migrants and refugees on behalf of the Australian Government. Proudly winners of the NSW Premier's Multicultural Community Medals in 2021, 2022 and 2023, we are committed to meeting the goals of our clients.

Overview

The SEE Administration Officer is responsible for providing high-quality administrative support to Navitas Skilled Futures, across all services, all programs and sub-programs as required.

Objectives

• Provides administrative support for the business and works closely with internal stakeholders to ensure that all assigned administrative tasks are completed in a timely fashion
• The provision of excellent customer service
• Maintain accurate and up-to-date electronic records to ensure compliance requirements are met

Key Relationships

• SEE Regional Lead
• Employment Programs Manager
• Business Systems Team
• Internal and External stakeholders

Key Result Areas (Areas of Accountability and Responsibility)

Relationship Management

Ensures the provision of excellent customer experience by:

• Promptly and courteously responding to the day-to-day frontline, phone, and email enquiries
• Positively shaping the clients’ first impression of Navitas Skilled Futures
• Actively promoting and marketing Navitas Skilled Futures programs, services, and expertise to current and prospective clients
• Escalating feedback and complaints
• Assisting with program, site, and employment information
• Assisting with the organisation and promotion of site events e.g., fundraising, morning teas, graduation, open days
• Assist stakeholders onsite as required

Administrative Support

Ensures consistent high-quality administrative support by:

• Providing administrative assistance and accurate information, responding to inquiries promptly, and supporting projects, operations, and system improvements.
• Ensure accurate and timely data entry
• Preparing relevant files and documentation e.g., for Pre-Training Assessments
• Issue client documents including invitation letters
• Invoicing of fee-paying clients, liaising with accounts and maintaining relevant ensuring reception area and student areas are clean, tidy, and welcoming
• Escalate any issues in a timely manner

Reporting Systems and Technology

Ensure consistent high-quality reporting support by:

• Maintaining accurate manual, electronic records and data in all systems
• Ensuring client records and personal information are stored securely according to the Navitas Skilled Futures privacy policy
• Sourcing, extracting, analyzing and validating data on the NSF reporting systems
• Co-operating with other Navitas Skilled Futures staff and external agencies in a way which ensures Navitas Skilled Futures complies with privacy regulations.
• Punctual VETtrak data entry and reporting

Other

• Performing other administrative duties, as required
• Complying with Navitas Skilled Futures regulations involving health, safety and welfare
• Seeking continuous improvement in delivery of administrative support, and implementing and modelling high standards of work performance
• Ensuring legislative compliance for the health and safety of staff and students at Navitas Skilled Futures.

Qualifications

Essential:

• High attention to detail and accuracy
• knowledge and experience in using Microsoft Office and Teams
• Demonstrated experience in providing administrative support within an education environment
• Demonstrated high level written and verbal communication skills with ability to effectively liaise with key stakeholders in a multicultural learning environment
• Advanced computer application skills including Microsoft Office suite
• Demonstrated awareness of a range of cultural perspectives and sensitive approaches to our clients and stakeholders.

Desirable:

• Demonstrated knowledge of State and Commonwealth government services, the Vocational and Education Training (VET) sector and other affiliated services
• Previous experience in an administrative role within the VET sector
• knowledge of Student Management System VETtrak
• Knowledge of Adult Migrant English Program (AMEP) and Skills for Education and Employment (SEE) program.

Additional Information

At Navitas Skilled Futures our employee perks and benefits include:

• Unlimited global career opportunities across the Navitas portfolio
• Flexible working arrangements
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your passionate causes
• Health & well-being packages including free counselling and well-being specialist support for employees and family members
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
• Access to LinkedIn Learning and professional development opportunities

Diversity Equity and Inclusion:

Navitas Skilled futures, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.

Join our dedicated team committed to enhancing the experience of our clients!

About Navitas

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.