Student Pathways Officer

University of New England; Armidale; Vor Ort; AUD 82.000 - 94.000; Vollzeit

Benefits dieser Stelle

Salary packaging options

Generous leave entitlements

On-campus parking

Wellbeing support

Campus facilities access

Zusammenfassung

UNE in Armidale is seeking a dedicated Student Pathways Officer to provide high‑level administrative support for admission, credit transfer, advanced standing and enrolment for new and continuing students.

You will thrive in a busy, people‑focused environment, manage multiple systems, communicate effectively with diverse stakeholders, and contribute to a welcoming campus culture. Full‑time, on‑site role with generous leave and superannuation options.

Qualifikationen

• Experience providing high-level admin support in education or similar.
• Ability to use multiple student information systems and processes.
• Strong written and verbal communication with diverse stakeholders.
• Able to interpret complex policies and translate into practical guidance.
• Proactive, collaborative, and customer‑focused mindset.

Aufgaben

• Provide administrative service for admission, credit transfer, advanced standing and enrolment.
• Support commencing and continuing students throughout their studies.
• Liaise with internal teams and external partners to ensure smooth processes.

Kenntnisse

Administrative support

Multi-system navigation

Excellent communication

Policy interpretation

Team collaboration

Jobbeschreibung

Student Pathways Officer
Student Journey – Student Pathways

• Continuing, full-time

• $ 81,744 to $ 94,261 per annum (HEO5) + 17% super

• Salary packaging options available

• Generous leave entitlements including Christmas shutdown, parental, cultural, gender affirmation & domestic violence

• 5 weeks annual leave + Christmas shutdown leave

• Armidale based role

• Free on campus parking

• On campus state of the art sporting and athletic facilities (Sport UNE)

• Employee Assistance Program (EAP) and wellbeing support

• Diverse and supportive workplace with UNE Ally Network, Equity Committee, Queer Space

About the role

The Student Pathways Officer provides high-level administrative service and support to students, responsible for the effective and efficient operation of key services relating to admission, credit transfer, advanced standing, and enrolment for commencing and continuing students.

About you

To be successful in this role, you are:

• An experienced professional who thrives in a busy, people-focused environment, with a strong administrative background and the ability to navigate multiple systems, platforms, and processes simultaneously — picking up new tools and technologies quickly and confidently.

• An excellent communicator with the ability to engage with a diverse range of people — from students navigating complex enrolment decisions to staff and external partners. Leading every interaction with genuine care and empathy, treating people with respect and understanding.

• A natural problem-solver who can cut through complexity, comfortable interpreting intricate rules, policies, and legislation and translating that knowledge into clear, practical advice. When faced with a challenging situation, able to weigh up the options, draw sound conclusions, and make confident, well-reasoned decisions — escalating and providing recommendations to senior staff when needed.

• Equally at home working independently and as part of a collaborative team, investing in the relationships around you — with colleagues, students, partner institutions, and the broader university community.

• Genuinely committed to your own professional growth, staying curious and keeping up to date with changes in policy, systems, and sector practices, bringing that knowledge back to benefit your team and the students you support.

• Someone who cares — about doing the right thing, about the people you work with, and about contributing to a workplace culture where everyone can thrive.

About the Department

Student Pathways is responsible for prospective student relationship management, managing and administering domestic admissions, credit and advanced standing applications, student recruitment and conversion activities for the University. Student Pathways includes the Admissions and Advanced Standing (Credit) teams.

Enquiries

To discuss this role please contact Lauren Hiscox, Lead Advisor – Study Credit, Student Pathways, phone: [phone]***, email: *************@une.edu.au

If you require any adjustments or support to fully participate—such as an alternative format for the application form—please contact your Talent Acquisition Consultant at **************@une.edu.au or on 02 6773 3***.

If you have a disability and would like a confidential conversation about working at UNE, you are welcome to contact our Health, Safety and Wellbeing Team.

About Armidale

Armidale is an attractive and vibrant city that combines all the features of a bustling regional town centre with the tranquility of rural living. It boasts gourmet restaurants and cafes, boutique shopping, quality schools and sporting facilities. Surrounded by mountain gorges, waterfalls and national parks, Armidale’s natural beauty and distinct seasons make it an ideal place to live and thrive. To find out more, visit https://www.visitarmidale.com.au/experience.

Moving to Regional NSW? Introducing The Welcome Experience. The Welcome Experience is a free service for essential workers and their families considering or moving to regional NSW. Obtain free, personalised support for a range of services such as housing, education, partner job opportunities, and community integration. Learn more and register for the program here www.nsw.gov.au/welcomeexperience. Please choose Southern New England (Armidale and Tamworth) for the location.

About Our Process

At UNE, we are committed to employing individuals who meet the requirements of this role and align with our values: Be Bold, Be Kind, Be Accountable, Be Connected. All applicants will be contacted and advised of an outcome.

Preferred candidates will be required to undertake pre-employment checks prior to commencing in this role, as indicated in the position description. This includes providing a National Police Check, Gender Based Violence Declaration and for some roles, a Working with Children Check prior to an offer of employment being made. Please note that people with criminal records are not automatically excluded from applying for this position, unless a specific legal requirement applies. For more information, see UNE's Pre-Employment Check Webpage.

Please refer to our Privacy Statement to understand how your personal information is collected, stored, accessed and used.

UNE: A Diverse and Inclusive Workplace

At UNE, we believe our strength comes from the diversity of our people and the unique perspectives they bring. We are committed to fostering an inclusive environment where everyone is valued and empowered to contribute their best.

We warmly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals with lived experience of mental health or disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQIA+.

Applicants must have appropriate Australian work rights for the duration of this position.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .