Student Housing Operations Leader

Scape Australia Management; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Health and safety initiatives

Competitive rewards and referrals

Leave and lifestyle benefits

Exclusive employee discounts

Job summary

Scape Australia is seeking an Operations Manager for our student accommodation at Scape South Bank. You will lead day-to-day operations, ensuring exceptional customer experience and alignment with business priorities.

You will plan resources, oversee on-site training, manage reporting, and collaborate with Facilities and Wellness teams to maintain standards and budgets. National police and working with children checks are required.

Qualifications

• Minimum 5-years’ experience in a customer service/operations role.
• Prior experience managing strong effective teams.
• Ability to monitor and control financials and budgets.
• A good understanding of Residential Tenancy (RTA) legislation.

Responsibilities

• Plan and manage resource levels to deliver high-quality customer service and operations.
• Oversee and deliver on-site training for new customer service team members.
• Manage the collection, distribution, and ongoing development of all relevant reporting requirements related to the property.
• In liaison with the Facilities team, support the preparation and expenditure of facilities management budgets (both operational and capital expenditure).
• In liaison with the Wellness and Hygiene team, maintain high standards of property presentation in both common areas and rooms.
• Management of customer arrears that meet the identified company target.
• Control of operational costs that deliver an under or on-budget performance.
• Meet or exceed budgeted short-term and long-term revenue targets.
• Support property specific Sales and Marketing campaigns.

Skills

People leadership

Budget management

Customer service

Team management

Operational excellence

Job description

Scape Australia is seeking an Operations Manager for our student accommodation at Scape South Bank. You will lead day-to-day operations, ensuring exceptional customer experience and alignment with business priorities.

You will plan resources, oversee on-site training, manage reporting, and collaborate with Facilities and Wellness teams to maintain standards and budgets. National police and working with children checks are required.