Student Experience & Services Lead

Navitas English Services Pty Ltd; Gold Coast City; On-site; AUD 52,000 - 60,000; Full time

Benefits offered by this job

Stability

Training & career growth

Reward & recognition programs

Referral bonuses

Discounts on parts and tools

Uniforms provided

24/7 counselling

Job summary

AMA Collision Burleigh Heads, part of the AMA Group, is seeking a Customer Service Officer. This permanent role is 40 hours per week, Monday to Friday, based on-site at Burleigh Heads.

You will be the first point of contact, delivering high-standard service and supporting the repair process from intake to completion. You will communicate effectively with customers, keep them updated on timelines, coordinate with insurance providers, and assist with inventory and administrative tasks.

Qualifications

• Excellent written and verbal communication skills.
• Ability to build relationships with customers and stakeholders.
• Strong organizational and multitasking abilities.

Responsibilities

• Provide frontline customer service to visitors.
• Inform customers about repair status and ETA.
• Handle phone and email inquiries professionally and promptly.
• Support management with inventory such as parts and consumables.
• Liaise with insurance providers regarding claims and repairs.

Skills

Communication

Team player

Organized

Multitasking

Job description

AMA Collision Burleigh Heads, part of the AMA Group is the leading provider in the Australian and New Zealand collision repair industry, offering a full spectrum of services-from collision repairs and parts supply to consumables and end-of-life vehicle recycling.

The Opportunity

We're looking for a passionate Customer Service Officer to join our team.

Permanent, Monday to Friday. 40 hours per week

As the first point of contact for all customers, you will play a crucial role in shaping their experience. Your ability to provide first-class service in every interaction will be key to ensuring customer satisfaction and maintaining the high standards of excellence that define our team. This position is perfect for those who are passionate about customer service and eager to contribute to a workplace that values teamwork, growth, and continuous improvement.

What You'll Do

• Providing frontline customer service to all customers who visit our site
• Keeping customers informed about the repair process and estimated completion dates for their vehicles
• Handling telephone and email correspondence professionally and efficiently
• Supporting management with inventory, including parts, paint, and consumables
• Liaising with insurance providers regarding claims and repairs

What We're Looking For

• Be a great communicator – You can write well, speak confidently on the phone, and build strong relationships.
• Be a team player – While there will be times you need to work independently, collaboration with your teammates is key to success.
• Be highly organized – You can juggle multiple tasks, prioritize effectively, and ensure things get done efficiently.
• Think on your feet – If you thrive in a fast-paced environment, you will fit right in.

Because Careers Driven By You isn’t just a tagline – it’s our promise. We back you with:

• Stability – AMA Group’s national network of 140+ sites
• Training & career growth opportunities
• Reward & recognition programs
• Referral bonuses if you bring a mate
• Discounts on parts and tools
• Uniforms provided
• 24/7 free counselling for you and your family

AMA Collision is part of AMA Group - the largest collision repair network across Australia and New Zealand. When you join us, you're not just joining a workshop - you're joining a network of opportunity. With national reach and diverse businesses under one roof, you'll have the freedom to grow your career, relocate, and explore new pathways wherever life takes you.