Student Experience Coordinator Recruitment

Southern Cross University; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Salary Sacrificing

Employee Assistance Program

Job summary

Southern Cross University’s SCU Ventures seeks a proactive Student Experience Coordinator for our Sydney campus. You will be the first point of contact for students, delivering responsive, personalised support across enquiries, enrolments, records and campus services to ensure a smooth student journey.

You’ll coordinate enrolment variations, engage in daily campus operations and events, and build strong relationships with students and colleagues nationwide, contributing to an outstanding student

Qualifications

• Relevant qualifications and ideally a minimum of two years’ professional experience.
• Strong administration, customer service and organisational skills.
• Confidence using CRM systems, databases and Microsoft Office.
• Excellent communication skills and attention to detail.
• Initiative, adaptability and a collaborative, solutions focused approach.

Responsibilities

• Supporting students from enrolment through to graduation
• Managing student enquiries, records and administrative processes
• Coordinating enrolment variations and student requests
• Supporting daily campus operations and student engagement activities
• Building positive relationships with students and colleagues nationally

Skills

Customer service

Administrative skills

Organisational skills

Communication skills

Initiative

Education

Relevant qualifications

Tools

CRM systems

Databases

Microsoft Office

Job description

Student Experience Coordinator Recruitment

Southern Cross University – Sydney CBD NSW

SCU Ventures is a wholly owned subsidiary of Southern Cross University, created to support and enhance the university’s strategic initiatives. At SCU Ventures we focus on delivering higher education programs, fostering global partnerships, and expanding the university's presence, particularly at campuses in major Australian cities like Sydney, Melbourne, and Perth. SCU Ventures delivers pathways, undergraduate and postgraduate programs, so as to provide quality education services, with tailored support to ensure positive educational outcomes. SCU Ventures plays a key role in the university's growth by helping build a vibrant, diverse student community.

Your opportunity

Be part of every step of the student journey, making a difference from enrolment through to graduation.

SCU Ventures is seeking a proactive and organised Student Experience Coordinator to join our Sydney campus team. As a key point of contact for students, you'll provide responsive, personalised support across a wide range of enquiries, administrative processes and campus services, helping students navigate university life with confidence.

This is a varied, hands‑on role combining student services, detailed administration and day‑to‑day campus operations. From managing enrolment changes, timetabling enquiries and student records to coordinating campus activities and resolving student concerns, you'll play an important part in keeping things running smoothly and delivering a positive student experience.

You'll join a close‑knit, supportive team that works collaboratively across our campuses nationally. We value people who are adaptable, willing to get involved and enjoy finding solutions together. Whether you're experienced in international education or bringing transferable skills from another customer‑focused environment, you'll find opportunities to learn, contribute and grow.

You will make an impact by:

• Supporting students from enrolment through to graduation
• Managing student enquiries, records and administrative processes
• Coordinating enrolment variations and student requests
• Supporting daily campus operations and student engagement activities
• Building positive relationships with students and colleagues nationally

What you will bring

You’re a highly organised and approachable professional who combines excellent customer service with strong administrative capability. You'll enjoy working with students from diverse cultural backgrounds, have a keen eye for detail and take pride in delivering accurate, timely support across multiple systems and processes.

You’ll bring a practical, team‑focused attitude and the flexibility to manage competing priorities in a busy campus environment. Comfortable taking ownership of your work, you’ll be equally happy resolving a complex student enquiry, maintaining records or helping coordinate a campus event. Above all, you’ll be someone who enjoys contributing to a supportive team where everyone pitches in.

To succeed in this role, you will also need:

• Relevant qualifications and ideally a minimum of two years’ professional experience
• Strong administration, customer service and organisational skills
• Confidence using CRM systems, databases and Microsoft Office
• Excellent communication skills and attention to detail
• Initiative, adaptability and a collaborative, solutions focused approach

Experience in international education or student services will be highly regarded, particularly an understanding of international student requirements and the ESOS framework. Familiarity with PRISMS, student management systems and reporting processes would also be advantageous although training will be provided.

Why SCU Ventures

As part of the SCU Ventures team, you can enjoy a range of benefits, including:

• Salary Sacrificing
• Employee Assistance Program

SCU Ventures is an Equal Employment Opportunity employer with a focus on our employees. We treasure skills, expertise and commitment. We aim to attract, develop, motivate, reward and retain the best people in the industry.