Student Success Officer (Orientation and Transition)

Southern Cross University; Gold Coast City; On-site; AUD 78,000 - 84,000; Full time

Job summary

Southern Cross University is seeking a proactive Student Success Officer (Orientation & Transition) to help create an engaging and welcoming experience for commencing and continuing students on the Gold Coast campus.

You will coordinate engaging orientation programs, support student leaders and mentors, and develop communications to boost belonging and retention. This fixed-term role is full-time, located in Gold Coast, QLD, with a competitive salary and benefits.

Qualifications

• Experience in planning and delivering university orientation and transition activities.
• Strong interpersonal and communication skills to engage diverse student groups.
• Ability to organise multiple events and manage volunteers and stakeholders.

Responsibilities

• Coordinate planning, preparation and delivery of orientation/transition programs and events on campus and online.
• Recruit, train, supervise and coordinate student leaders and volunteers for events.
• Assist with managing mentoring portals and promoting volunteering opportunities.
• Develop and coordinate student communications across email, social media and websites.
• Collaborate with stakeholders to evaluate program effectiveness and gather feedback.

Skills

Event coordination

Student engagement

CRM platforms

Microsoft Office

Education

Associate Diploma or equivalent

Tools

CRM platforms

Microsoft Office

Job description

Student Success Officer (Orientation and Transition)

• Help students feel connected, supported and ready to succeed
• Bring orientation and transition events to life
• Fixed-term opportunity to grow your university career

Be Bold. Belong. Be More.

At Southern Cross University, we do things differently, and so can you.

A career with us is more than you might expect. Yes, it’s about the heart, connectedness and community you’d hope for in a regional university. But there’s also so much more. Our game changing Southern Cross Model brings a deeper, focused learning experience and our research is deeply connected to our regions, making a difference on a global scale. This is your chance to help us build something new and meaningful for our students, our communities and your career. To drive change, make a real impact, and thrive in a place as unique as you.

You can be good anywhere. Here, you can be great.

Your opportunity

Southern Cross University’s Study Well, Student Support & Success team is seeking a Student Success Officer (Orientation & Transition), to help play an important role in creating a welcoming and engaging university experience for commencing and continuing students. You will help deliver a range of orientation, transition and campus-based programs that foster student connection, build a strong sense of belonging and support student success and retention.

You will make an impact by:

• Coordinating the planning, preparation and delivery of engaging orientation and transition programs, events and workshops for commencing and continuing students, both on campus and online.
• Supporting the recruitment, training, supervision and coordination of student leaders and volunteers to deliver a range of student-centred activities and events.
• Assisting with the management of the SCU Mates mentoring portal, including matching mentees with mentors, and promoting volunteering opportunities through orientation and transition activities.
• Developing and coordinating student communications and promotional content across email, social media and online platforms, while maintaining relevant orientation resources and information for incoming students.
• Collaborating with University stakeholders to evaluate program effectiveness, gather student feedback and participation data, and identify opportunities to improve orientation and transition programs, services and processes.

Having an understanding of the SCU student experience would be advantageous, so if you are a current SCU staff member or student, we encourage you to apply.

What you will bring

You are an organised and enthusiastic professional who enjoys bringing people together and creating positive student experiences. With a student-focused approach, you thrive in a collaborative environment and enjoy coordinating activities, building relationships and finding practical solutions to deliver engaging programs and events.

To succeed in this role, you will also need:

• Relevant experience in a student-facing university setting, associate diploma level qualification or an equivalent combination of experience, training and knowledge.
• Demonstrated ability to organise and deliver events, programs and activities designed to engage participants.
• Strong interpersonal and communication skills, including the ability to effectively engage students and build positive relationships with a diverse range of stakeholders.
• Experience with administrative procedures and systems, CRM platforms and the Microsoft Office suite.
• Well-developed organisational and time management skills, with the ability to coordinate activities, exercise initiative, prioritise competing tasks and contribute effectively as part of a team.

Why Southern Cross University

SCU is proudly a regional university, young, small and vibrant. That means you’ll find more exposure, opportunity and ownership - to grow, achieve and build a career that means more. And you’ll do it alongside passionate people and leaders who go the extra mile to help you succeed.A career with us is about more than just work. It’s about place, community and the life you want to live. With three main campuses at the Gold Coast, Coffs Harbour and the Northern Rivers region of NSW, we’re integral to all these wonderful communities. Find your place and be more in this beautiful part of the world.

Your opportunity is:

• Full-time, fixed term (12 months)
• Located at Gold Coast, QLD 4225
• HEW Level 4. The base salary ranges from $77,765 - $83,511 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $97,707.

You will enjoy a range of perks designed to support your wellbeing, growth and work-life balance. For more information on our benefits and what it’s like to work at SCU, visit Why work at Southern Cross University?

Be more with Southern Cross University today

Southern Cross University values potential as much as experience. If you do not meet all the listed requirements but are excited about the role and confident you can contribute, we encourage you to apply or reach out for more information.

Eligible applicants must haveAustralian or New Zealand citizenship, Australian permanent residency or current working rights in Australia for the entire duration of the appointment. Employer visa sponsorship is not available for this position.

Southern Cross University celebrates the rich diversity of our regions and international community. We are committed to creating an inclusive workplace that welcomes and values people of all backgrounds. We encourage applications from people of all genders, ethnicities, ages, languages, sexual orientations, and people with disabilities. We are dedicated to providing reasonable adjustments to our recruitment process to ensure every candidate can fully participate.For any support through the recruitment process reach out to ****@scu.edu.au.