Student Experience Coordinator

Essendon-Football-Club; Melbourne; On-site; AUD 65,000 - 80,000; Full time

Job summary

Essendon Education Academy (EEA) at the NEC Hangar, a collaboration between Essendon Football Club and RMIT, seeks a Student Experience Coordinator to enhance the dual diploma journey in Business and Leadership. You will design and deliver a positive student experience, manage onboarding, and support day-to-day operations.

You will foster relationships across internal teams and external partners, coordinate student events, and contribute to program improvements in a fast-paced environment while

Qualifications

• Highly organised and detail-oriented

Responsibilities

• Support day-to-day program operations and respond to student feedback
• Build and maintain relationships with internal stakeholders across administration and football departments, and with external partners
• Administer student induction and onboarding experience
• Coordinate student placements and contribute to innovations to improve the Academy program
• Coordinate and deliver student events, guest lectures, and engagement activities

Skills

Organisational skills

Stakeholder management

Communication skills

Relationship building

Data management

Education

Education or social sciences degree

Tools

Student information systems

Digital platforms

Job description

The Student Experience Coordinator plays a vital role in enhancing the educational journey of students undertaking their dual diploma in Business and Leadership at the Essendon Education Academy (EEA). The EEA, hosted at the NEC Hangar, is a partnership between Essendon Football Club and RMIT. The Student Experience Coordinator takes ownership for designing and delivering a positive experience for our EEA students. Responsibilities include:

• Supporting day to day program operations, including effectively responding to student feedback.
• Building and maintaining strong relationships with internal stakeholders across the administration and football departments, as well as external partners, students, and key representatives from RMIT, to support the successful delivery of program outcomes.
• Administering the student induction and onboarding experience
• Facilitating student placements as well as contributing to innovations to improve the quality of the Academy program.
• Coordinating and delivering high-quality student events, guest speaker sessions, and engagement activities, adapting to the evolving needs and priorities of the program to enhance the student experience.

About you

You will be a highly organised and detail-oriented professional with the ability to manage multiple priorities, maintain accurate records, and deliver high-quality outcomes in a fast-paced environment. With experience in student support, engagement, or a related educational setting, and an understanding of the higher education sector, you will build strong relationships with a diverse range of stakeholders. You will possess excellent verbal and written communication skills, be confident using digital platforms and data management systems, and demonstrate a collaborative approach to fostering an inclusive and supportive student experience. A relevant qualification in education, social sciences, or a related field is ideal, but not essential. Experience in student learning and wellbeing, and Mental Health First Aid certification, are also desirable but not essential.

About us

Essendon FC - “The Bombers” - are a professional sporting team in the Australian Football League. As home to 5 sporting teams, we run our AFL men’s and women’s programs, VFL women’s and men’s programs, and a wheelchair football team. But we’re more than the game. Not only do we exist to win premierships, we aim to give back to our loyal membership base, and importantly, our community. We understand and take seriously the impact we have on social outcomes and work tirelessly to ensure these are positive, from our partnership with The Long Walk, to our indigenous pathway programs. To do this, we have strong commercial partnerships and innovate with non-traditional ventures, such as our Essendon Education Academy, so that we can deliver world class events, give back to our fans, run community programs and ultimately, strive toward our next premiership.

With our commitment to promoting and protecting the safety and wellbeing of children and young people in our care, we undertake several screening processes to ensure this commitment is upheld. This includes ensuring all our people hold a valid employee Working with Children/Vulnerable People check and a satisfactory criminal history record check.

All applications will be treated with respect and confidentiality, including timely responses.