Application Support Analyst

University of Wollongong; Wollongong City Council; Hybrid; AUD 97,000 - 120,000; Part time

Benefits offered by this job

17% superannuation

Flexible working arrangements

Family-friendly policies

Generous leave entitlements

Purchased leave options

Professional development and career...

Job summary

The University of Wollongong (UOW) is seeking an Application Support Analyst to maintain and support education-focused applications that underpin student and academic experiences. Working in the Education Products team, you’ll manage incidents, collaborate with stakeholders and vendors, and help deliver secure, reliable systems across recruitment, enrolment, exams, and learning.

We’re looking for an IT degree holder with enterprise app support experience, strong analytical and customer-service

Qualifications

• Degree in Information Technology or related discipline, or equivalent experience.
• Experience supporting enterprise applications with incident, problem and change management.
• Strong analytical skills to translate business requirements into technical solutions.
• Excellent customer service, communication and stakeholder management abilities.
• Knowledge of application administration, information security principles and SDLC practices.

Responsibilities

• Administer, maintain and monitor education-focused applications for high availability and security.
• Investigate, troubleshoot and resolve incidents and service requests with accurate records.
• Collaborate with owners, vendors and technical teams to deliver improvements.
• Provide technical guidance and contribute to the strategic direction of the University’s education technology portfolio.

Skills

Incident management

Change management

Customer service

Stakeholder management

Analytical thinking

Education

Degree in IT or related field

Job description

Make an impact at the University of Wollongong (UOW) - a purpose-driven institution ranked in the top 1% of universities globally.

About the Role

The Application Support Analyst plays a key role in supporting and enhancing the University's education-focused technology applications that underpin the student and academic experience. Working within the Education Products team, you will administer, maintain and support critical systems used across student recruitment, enrolment, examinations, learning and teaching. You will collaborate with business stakeholders, vendors and technical teams to ensure applications remain reliable, secure, integrated and fit for purpose while delivering exceptional customer service and support.

Key responsibilities:

• Administer, maintain and monitor education-focused applications to ensure high levels of availability, performance and security.
• Investigate, troubleshoot and resolve incidents, service requests and application issues while maintaining accurate support records.
• Partner with business owners, vendors and technical teams to deliver system improvements, upgrades and enhancements.
• Provide technical advice and contribute to the ongoing development and strategic direction of the University's education technology portfolio.

About the Team

The Education Products team sits within Information Management & Technology Services (IMTS), the University's central provider of IT services and solutions. The team manages and supports a diverse portfolio of education-focused applications that enable learning, teaching and student administration activities across the University. Working closely with stakeholders across UOW, the team ensures critical systems remain reliable, secure and aligned to the evolving needs of students and staff.

What You'll Bring

• Degree qualification in Information Technology or a related discipline, or an equivalent combination of experience and training.
• Experience supporting enterprise applications, including incident, problem and change management processes.
• Strong analytical skills with the ability to translate business requirements into practical technical solutions.
• Excellent customer service, communication and stakeholder management skills.
• Knowledge of application administration, information security principles and software development lifecycle practices.

Why Join UOW

• Competitive salary package including 17% superannuation
• Flexible working arrangements and family-friendly policies
• Generous leave entitlements including additional concession days over the Christmas-New Year period
• Purchased leave options to provide greater flexibility throughout the year
• Ongoing professional development and clear career progression opportunities

Role Details

• Continuing, part-time appointment – (21 hours per week) role commences January 2027
• Level 6/7 $96,898 - $119,986 (pro rata) plus 17% superannuation
• Location: Wollongong Campus / Hybrid working
• Valid Australian work rights required. Visa sponsorship is not available.
• The successful candidate will be required to provide a National Criminal History Check prior to commencement.

Closing Date:

Sunday 1 November 2026, 11:55pm

Equity, Diversity & Inclusion

The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.

As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University's employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.